催单处理

顾客

您好，我的外卖怎么还没到啊？订单号是XXXX。

Nínhǎo, wǒ de wàimài zěnme hái méi dào a? Dìngdānhào shì XXXX.

Hello, my takeout hasn't arrived yet. The order number is XXXX.

客服

您好，请稍等，我帮您查询一下。……您的订单已派送，预计还有5分钟到达。

Nínhǎo, qǐng shāoděng, wǒ bāng nín cháxún yīxià. …nín de dìngdān yǐ pàisòng, yùjì hái yǒu 5 fēnzhōng dàodá.

Hello, please wait a moment, I'll check for you. …Your order has been dispatched and is expected to arrive in 5 minutes.

顾客

好的，谢谢。

Hǎode, xièxie.

Okay, thank you.

客服

不客气，请您耐心等待。

Bù kèqì, qǐng nín nàixīn děngdài.

You're welcome, please wait patiently.

顾客

嗯，如果超过10分钟还没到，我再联系您。

ěn, rúguǒ chāoguò 10 fēnzhōng hái méi dào, wǒ zài liánxì nín.

Okay, if it doesn't arrive in more than 10 minutes, I will contact you again.

客服

好的，请随时联系我们。

Hǎode, qǐng suíshí liánxì wǒmen.

Okay, please contact us anytime.

顾客

您好，我点的外卖怎么还没送到？

Nínhǎo, wǒ diǎn de wàimài zěnme hái méi sòngdào？

Hello, my takeout order hasn't arrived yet.

客服

您好，请问您的订单号是多少？

Nínhǎo, qǐngwèn nín de dìngdānhào shì duōshao？

Hello, what is your order number?

顾客

是XXXX。

Shì XXXX.

It's XXXX.

客服

好的，我帮您查询一下……您的外卖已经出发了，预计10分钟内送到。

Hǎode, wǒ bāng nín cháxún yīxià……nín de wàimài yǐjīng chūfā le, yùjì 10 fēnzhōng nèi sòngdào.

Okay, let me check for you…Your takeout has been dispatched and is expected to arrive within 10 minutes.

顾客

好的，谢谢！

Hǎode, xièxie！

Okay, thank you!

客服

不客气！请您保持手机畅通。

Bù kèqì！Qǐng nín bǎochí shǒujī chàngtōng.

You're welcome! Please keep your phone on.