包裹追踪 Parcel Tracking Bāoguǒ zhuīzōng

Dialogues

Dialogues 1

中文

顾客：你好，我的外卖怎么还没送到？订单号是123456。
客服：您好，请稍等，我帮您查询一下。……您的订单正在派送中，预计还有10分钟到达。
顾客：好的，谢谢。
客服：不客气，请您注意查收。
顾客：好的，收到。

拼音

Gùkè: Nínhǎo, wǒ de wàimài zěnme hái méi sòngdào? Dìngdànhào shì 123456.
Kèfú: Nínhǎo, qǐng shāoděng, wǒ bāng nín cháxún yīxià. ……Nín de dìngdān zhèngzài pàisòng zhōng, yùjì hái yǒu 10 fēnzhōng dàodá.
Gùkè: Hǎode, xièxie.
Kèfú: Bù kèqì, qǐng nín zhùyì cháshōu.
Gùkè: Hǎode, shōudào.

English

Customer: Hello, why hasn't my takeout arrived yet? The order number is 123456.
Customer service: Hello, please wait a moment, I'll check for you. ……Your order is being delivered, and it's expected to arrive in 10 minutes.
Customer: Okay, thank you.
Customer service: You're welcome. Please check your order upon arrival.
Customer: Okay, I will.

Common Phrases

我的外卖在哪里？

Wǒ de wàimài zài nǎlǐ?

Where is my takeout?

订单号是多少？

Dìngdànhào shì duōshao?

What's the order number?

预计多久能送到？

Yùjì duōjiǔ néng sòngdào?

How long will it take to arrive?

Cultural Background

中文

外卖在中国非常普遍，送餐速度快是重要的评价标准。

使用外卖APP下单，追踪订单状态非常常见。

消费者会通过电话或APP联系客服，询问订单进度。

拼音

Wàimài zài zhōngguó fēicháng pǔbiàn, sòngcān sùdù kuài shì zhòngyào de píngjià biāozhǔn。

Shǐyòng wàimài APP xiàdān, zhuīzōng dìngdān zhuàngtài fēicháng chángjiàn。

Xiāofèizhě huì tōngguò diànhuà huò APP liánxì kèfú, xúnwèn dìngdān jìndù。

English

Ordering takeout is extremely popular in China; fast delivery is an important evaluation criterion.

Using a takeout app to place an order and track order status is very common.

Consumers will contact customer service by phone or app to inquire about order progress.

Puctuality is valued, but less strictly expected than in China

Advanced Expressions

中文

我的订单预计何时到达？

请问可以提供更详细的派送信息吗？

除了电话，还有什么其他的联系方式可以查询订单状态？

拼音

Wǒ de dìngdān yùjì héshí dàodá？

Qǐngwèn kěyǐ tígōng gèng xiángxì de pàisòng xìnxī ma？

Chúle diànhuà, hái yǒu shénme qítā de liánxì fāngshì kěyǐ cháxún dìngdān zhuàngtài？

English

When is my order expected to arrive?

Could you please provide more detailed delivery information?

Besides phone, are there any other contact methods to check order status?

Cultural Taboos

中文

不要使用过激的语言，保持礼貌和耐心。

拼音

Bùyào shǐyòng guòjī de yǔyán, bǎochí lǐmào hé nàixīn。

English

Avoid using aggressive language; maintain politeness and patience.

Key Points

中文

了解订单状态，及时沟通，保持耐心。

拼音

Liǎojiě dìngdān zhuàngtài, jíshí gōutōng, bǎochí nàixīn。

English

Understand order status, communicate promptly, and be patient.

Practice Tips

中文

多进行模拟对话练习。

尝试使用不同的语气和表达方式。

注意语气的变化，体现情绪和态度。

拼音

Duō jìnxíng mónǐ duìhuà liànxí。

Chángshì shǐyòng bùtóng de yǔqì hé biǎodá fāngshì。

Zhùyì yǔqì de biànhuà, tǐxiàn qíngxù hé tàidù。

English

Practice simulated dialogues multiple times.

Try using different tones and expressions.

Pay attention to changes in tone to reflect emotions and attitudes