取消预订

你好，我想取消我在你们酒店的预订。我的预订号是12345。

nǐ hǎo, wǒ xiǎng qǔxiāo wǒ zài nǐmen jiǔdiàn de yùdìng. wǒ de yùdìng hào shì 12345.

Hello, I'd like to cancel my hotel reservation. My booking number is 12345.

好的，请问您取消的原因是什么？

hǎo de, qǐng wèn nín qǔxiāo de yuányīn shì shénme?

Okay, could you please tell me the reason for the cancellation?

因为我临时有事，不得不取消行程。

yīnwèi wǒ línshí yǒushì, bùdé bù qǔxiāo xíngchéng.

Because I have something unexpected come up and have to cancel the trip.

好的，我们会尽快处理您的退款申请。请问您方便留下您的银行账户信息吗？

hǎo de, wǒmen huì jìnkuài chǔlǐ nín de tuìkuǎn shēnqǐng. qǐng wèn nín fāngbiàn liúxià nín de yínháng zhànghù xìnxī ma?

Okay, we will process your refund request as soon as possible. Would you please provide your bank account information?

好的，没问题。我的银行卡号是……

hǎo de, méi wèntí. wǒ de yínháng kǎ hào shì……

Okay, no problem. My bank account number is…