售后服务

顾客

我的电饭煲坏了，才用了一个月就出现问题了。

Wǒ de diànfàn bāo huài le, cái yòng le yīgè yuè jiù chūxiàn wèntí le.

My rice cooker is broken, it only lasted a month.

客服

您好，请您提供您的购买凭证和产品序列号，我们会帮您处理。

Nínhǎo, qǐng nín tígōng nín de gòumǎi píngzhèng hé chǎnpǐn xuèlièhào, wǒmen huì bāng nín chǔlǐ.

Hello, please provide your purchase proof and product serial number, we will help you deal with it.

顾客

好的，我的购买凭证在邮箱里，序列号是123456789。

Hǎo de, wǒ de gòumǎi píngzhèng zài yóuxiāng lǐ, xuèlièhào shì 123456789.

Okay, my purchase proof is in my email, the serial number is 123456789.

客服

好的，请稍等，我帮您查询一下。

Hǎo de, qǐng shāoděng, wǒ bāng nín cháxún yīxià.

Okay, please wait, I will check it for you.

顾客

好的，谢谢。

Hǎo de, xièxie.

Okay, thank you.

客服

经查询，您的电饭煲还在保修期内，我们会尽快为您安排维修或更换。

Jīng cháxún, nín de diànfàn bāo hái zài bǎoxiū qī nèi, wǒmen huì jǐnkuài wèi nín ānpái wéixiū huò gènghuàn.

After checking, your rice cooker is still under warranty, we will arrange repair or replacement for you as soon as possible.

顾客

太好了，谢谢！

Tài hǎo le, xièxie!

Great, thank you!