处理航班延误 Handling Flight Delays chǔlǐ hángbān yánwù

Dialogues

Dialogues 1

中文

乘客：您好，我的航班CA123延误了，请问是什么原因？
工作人员：您好，很抱歉，由于天气原因，CA123航班延误，预计延误两个小时。我们会尽力协助您。
乘客：延误两个小时？那我的后续行程怎么办？
工作人员：我们会为您安排后续航班，或者为您提供酒店住宿。请您稍等片刻，我帮您查询一下。
乘客：好的，谢谢。
工作人员：好的，已经为您安排好了下一班航班，是CA987，起飞时间是下午4点，已经为您办理了值机手续。
乘客：谢谢，太感谢了。

拼音

Chéngkè: Nínhǎo, wǒ de hángbān CA123 yánwù le, qǐngwèn shì shénme yuányīn?
Gōngzuò rényuán: Nínhǎo, hěn bàoqiàn, yóuyú tiānqì yuányīn, CA123 hángbān yánwù, yùjì yánwù liǎng gè xiǎoshí. Wǒmen huì jǐnlì xiézhù nín.
Chéngkè: Yánwù liǎng gè xiǎoshí? Nà wǒ de xùhòu xíngchéng zěnme bàn?
Gōngzuò rényuán: Wǒmen huì wèi nín ānpái xùhòu hángbān, huòzhě wèi nín tígōng jiǔdiàn zhùsù. Qǐng nín shāoděng piànkè, wǒ bāng nín cháxún yīxià.
Chéngkè: Hǎo de, xièxie.
Gōngzuò rényuán: Hǎo de, yǐjīng wèi nín ānpái hǎo le xià yībān hángbān, shì CA987, qǐfēi shíjiān shì xiàwǔ 4 diǎn, yǐjīng wèi nín bǎnlǐ le zhíjī shǒuxù.
Chéngkè: Xièxie, tài gǎnxiè le.

English

Passenger: Hello, my flight CA123 is delayed. What's the reason?
Staff: Hello, I'm sorry, due to weather conditions, flight CA123 is delayed, expected to be delayed for two hours. We will do our best to assist you.
Passenger: Two hours delay? What about my connecting flight?
Staff: We will arrange a connecting flight for you, or provide hotel accommodation. Please wait a moment, let me check.
Passenger: Okay, thank you.
Staff: Okay, I have arranged the next flight for you, CA987, departure time is 4 pm, and I have checked you in.
Passenger: Thank you, thank you so much.

Dialogues 2

中文

English

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Common Phrases

航班延误

hángbān yánwù

Flight delay

Cultural Background

中文

中国乘客通常比较关注航班延误对后续行程的影响，会主动询问解决方案。

在正式场合，乘客会使用较为礼貌和正式的语言。

在非正式场合，乘客可能会表达一些不满情绪，但通常也会保持克制。

拼音

Zhōngguó chéngkè tōngcháng bǐjiào guānzhù hángbān yánwù duì xùhòu xíngchéng de yǐngxiǎng, huì zhǔdòng xúnwèn jiějué fāng'àn.

Zài zhèngshì chǎnghé, chéngkè huì shǐyòng jiào wèiliǎo hé zhèngshì de yǔyán.

Zài fēizhèngshì chǎnghé, chéngkè kěnéng huì biǎodá yīxiē bùmǎn qíngxù, dàn tōngcháng yě huì bǎochí kèzhì.

English

Passengers in the US are generally aware of their rights regarding flight delays and often expect compensation.

They may express their frustration more openly than passengers in some other cultures.

A polite and professional approach from airline staff is expected.

Advanced Expressions

中文

鉴于航班延误，我方已向贵公司提出赔偿申请。

希望贵公司能妥善处理此事，避免进一步的纠纷。

对此次延误造成的损失，我们保留追究贵公司责任的权利。

拼音

Jiànyú hángbān yánwù, wǒ fāng yǐ xiàng guì gōngsī tíchū péicháng shēnqǐng.

Xīwàng guì gōngsī néng tuǒshàn chǔlǐ cǐshì, bìmiǎn jìnyībù de jiūfēn.

Duì cǐcì yánwù zàochéng de sǔnshí, wǒmen bǎoliú zhuījiū guì gōngsī zérèn de quánlì.

English

Due to the flight delay, we have already filed a claim for compensation with your company.

We hope your company can properly handle this matter and avoid further disputes.

We reserve the right to hold your company responsible for the losses caused by this delay.

Cultural Taboos

中文

避免使用过于强硬或不尊重的语气，即使航班延误造成了很大的不便。

拼音

Bìmiǎn shǐyòng guòyú qiángyìng huò bù zūnjìng de yǔqì, jíshǐ hángbān yánwù zàochéng le hěn dà de bùbiàn.

English

Avoid using overly harsh or disrespectful language, even if the flight delay has caused significant inconvenience.

Key Points

中文

该场景适用于所有年龄段和身份的乘客，在与机场工作人员沟通时，保持礼貌和耐心至关重要。

拼音

Gài chǎngjǐng shìyòng yú suǒyǒu niánlíng duàn hé shēnfèn de chéngkè, zài yǔ jīchǎng gōngzuò rényuán gōutōng shí, bǎochí lǐmào hé nàixīn zhìguān zhòngyào.

English

This scenario is applicable to passengers of all ages and statuses. Maintaining politeness and patience is crucial when communicating with airport staff.

Practice Tips

中文

多练习不同情境下的表达方式，例如航班延误时间长短不同、延误原因不同等。

尝试用不同语气表达，感受语气对交流的影响。

可以找朋友一起模拟对话，提高语言表达能力和应变能力。

拼音

Duō liànxí bùtóng qíngjìng xià de biǎodá fāngshì, lìrú hángbān yánwù shíjiān chángduǎn bùtóng, yánwù yuányīn bùtóng děng.

Chángshì yòng bùtóng yǔqì biǎodá, gǎnshòu yǔqì duì jiāoliú de yǐngxiǎng.

Kěyǐ zhǎo péngyou yīqǐ mónǐ duìhuà, tígāo yǔyán biǎodá nénglì hé yìngbiàn nénglì.

English

Practice different expressions in various scenarios, such as different lengths of flight delays and different reasons for the delay.

Try using different tones to feel the impact of tone on communication.

You can practice with friends to simulate dialogues and improve your language expression and responsiveness.