家电维护 Home Appliance Maintenance Jiā diàn wéi hu

Dialogues

Dialogues 1

中文

顾客：您好，我的冰箱最近制冷效果不太好，想请你们帮忙维修一下。
维修人员：您好，请问是什么型号的冰箱？方便告知一下您的联系方式和地址吗？
顾客：是海尔牌的BCD-218W，我的手机号是138XXXXXXXX，地址是XX小区XX栋XX单元XX室。
维修人员：好的，我们会在24小时内安排维修人员上门，请您保持手机畅通。
顾客：好的，谢谢！
维修人员：不客气，再见。

拼音

Gùkè：Nín hǎo，wǒ de bīngxiāng zuìjìn zhìlěng xiàoguǒ bù tài hǎo，xiǎng qǐng nǐmen bāngmáng wéixiū yīxià。
Wéixiū rényuán：Nín hǎo，qǐngwèn shì shénme xínghào de bīngxiāng？Fāngbiàn gāozhì yīxià nín de liánxì fāngshì hé dìzhǐ ma？
Gùkè：Shì Hǎi'ěr pái de BCD-218W，wǒ de shǒujī hào shì 138XXXXXXXX，dìzhǐ shì XX xiǎoqū XX dòng XXdàn yuán XX shì。
Wéixiū rényuán：Hǎode，wǒmen huì zài 24 xiǎoshí nèi ānpái wéixiū rényuán shàngmén，qǐng nín bǎochí shǒujī chàngtōng。
Gùkè：Hǎode，xièxie！
Wéixiū rényuán：Bù kèqì，zàijiàn。

English

Customer: Hello, my refrigerator's cooling isn't very good recently. I'd like to ask you to help me repair it.
Technician: Hello, what model is your refrigerator? Could you please provide your contact information and address?
Customer: It's a Haier BCD-218W, my phone number is 138XXXXXXXX, and the address is XX小区XX栋XX单元XX室.
Technician: Okay, we'll arrange for a technician to visit you within 24 hours. Please keep your phone on.
Customer: Okay, thank you!
Technician: You're welcome, goodbye.

Common Phrases

家电维修

jiā diàn wéixiū

Home appliance maintenance

Cultural Background

中文

在中国，家电维修通常可以通过拨打厂商的客服电话或者联系专业的维修公司来进行。一些大型家电厂商还会提供上门维修服务。

拼音

Zài zhōngguó，jiā diàn wéixiū tōngcháng kěyǐ tōngguò bōdǎ chǎngshāng de kèfú diànhuà huòzhě liánxì zhuānyè de wéixiū gōngsī lái jìnxíng。Yīxiē dàxíng jiā diàn chǎngshāng hái huì tígōng shàngmén wéixiū fúwù。

English

In China, home appliance repair is typically done by calling the manufacturer's customer service line or contacting a professional repair company. Some major appliance manufacturers also offer on-site repair services.

Advanced Expressions

中文

请问贵公司提供哪些家电维修服务？

除了上门维修，还有其他维修方式可以选择吗？

请问维修费用如何计算？

拼音

Qǐngwèn guì gōngsī tígōng nǎxiē jiā diàn wéixiū fúwù？

Chúle shàngmén wéixiū，hái yǒu qítā wéixiū fāngshì kěyǐ xuǎnzé ma？

Qǐngwèn wéixiū fèiyòng rúhé jìsuàn？

English

What home appliance repair services does your company offer?

Besides on-site repair, are there other repair options available?

How is the repair fee calculated?

Cultural Taboos

中文

在与维修人员沟通时，避免使用不礼貌或带有攻击性的语言。要尊重维修人员的劳动，并理解他们的工作压力。切勿随意损坏家电产品。

拼音

Zài yǔ wéixiū rényuán gōutōng shí，biànmiǎn shǐyòng bù lǐmào huò dàiyǒu gōngjī xìng de yǔyán。Yào zūnjìng wéixiū rényuán de láodòng，bìng lǐjiě tāmen de gōngzuò yālì。Qiēwù suíyì sǔnhuài jiā diàn chǎnpǐn。

English

When communicating with the technician, avoid using impolite or aggressive language. Respect the technician's work and understand their work pressure. Do not arbitrarily damage home appliances.

Key Points

中文

适用对象：所有需要家电维修服务的人群。关键点：清晰表达问题，提供准确的联系方式和地址，了解维修费用和流程。

拼音

Shìyòng duìxiàng：Suǒyǒu xūyào jiā diàn wéixiū fúwù de rénqún。Guānjiàn diǎn：Qīngxī biǎodá wèntí，tígōng zhǔnquè de liánxì fāngshì hé dìzhǐ，liǎojiě wéixiū fèiyòng hé liúchéng。

English

Applicable to: All people who need home appliance repair services. Key points: Clearly express the problem, provide accurate contact information and address, understand the repair costs and process.

Practice Tips

中文

可以多练习一些与维修人员沟通的场景，例如预约维修、咨询费用、投诉等。可以寻找一些模拟对话的例子进行练习。

拼音

Kěyǐ duō liànxí yīxiē yǔ wéixiū rényuán gōutōng de chǎngjǐng，lìrú yùyūe wéixiū，zīxún fèiyòng，tōusù děng。Kěyǐ xúnzhǎo yīxiē mónǐ duìhuà de lìzi jìnxíng liànxí。

English

You can practice more scenarios of communicating with the technician, such as making an appointment for repair, consulting fees, and complaints. You can look for examples of simulated dialogues for practice.