退款申请

顾客

您好，我今天中午点的外卖，有一份菜品送错了，我想申请退款。

Hǎo，wǒ jīntiān zhōngwǔ diǎn de wàimài, yǒu yī fèn cài pǐn sòng cuò le, wǒ xiǎng shēnqǐng tuìkuǎn。

Hello, I'd like to request a refund for my lunch order today. One of the dishes was wrong.

客服

您好，请问您的订单号是多少？

Hǎo, qǐng wèn nín de dìngdānhào shì duōshao？

Hello, what's your order number?

顾客

我的订单号是20231027123456。

Wǒ de dìngdānhào shì 20231027123456。

My order number is 20231027123456.

客服

好的，请稍等，我帮您查询一下。……好的，我看到您的订单了，确实有一份菜品送错了。请问您需要退款还是重新配送？

Hǎo de, qǐng shāo děng, wǒ bāng nín cháxún yīxià。……hǎo de, wǒ kàn dào nín de dìngdān le, quèshí yǒu yī fèn cài pǐn sòng cuò le。Qǐng wèn nín xūyào tuìkuǎn háishì chóngxīn pèisòng？

Okay, please wait a moment while I check. ... Okay, I see your order, there was indeed a wrong dish. Would you like a refund or a re-delivery?

顾客

我想申请退款。

Wǒ xiǎng shēnqǐng tuìkuǎn。

I'd like to request a refund.

客服

好的，请您提供菜品照片和订单截图。我们会尽快处理您的退款申请，退款通常会在3-5个工作日内到账。

Hǎo de, qǐng nín tígōng cài pǐn zhàopiàn hé dìngdān qūtuō。Wǒmen huì jìnkuài chǔlǐ nín de tuìkuǎn shēnqǐng, tuìkuǎn chángcháng huì zài 3-5 gè gōngzuòrì nèi dào zhàng。

Okay, please provide a photo of the dish and a screenshot of the order. We will process your refund request as soon as possible. Refunds usually arrive within 3-5 business days.

顾客

好的，谢谢。

Hǎo de, xièxie。

Okay, thank you.