退货流程 Return Process tuì huò liúchéng

Dialogues

Dialogues 1

中文

顾客：你好，我想退掉这件衣服，它有点小。
店员：好的，请您出示购物小票和商品。
顾客：这是小票，衣服在这儿。
店员：好的，我看看。嗯，衣服没有损坏，符合退货条件。请问您是想换一件大码还是退款？
顾客：我想退款吧。
店员：好的，请稍等，我帮您办理退款手续。请您留下您的联系方式，以便我们后续联系。
顾客：好的，我的手机号是138xxxxxxxx。
店员：好的，已经退款成功，请您查收。谢谢！

拼音

gùkè：nǐ hǎo，wǒ xiǎng tuì diào zhè jiàn yīfu，tā yǒu diǎn xiǎo。
diànyuán：hǎo de，qǐng nín chūshì gòuwù xiǎopiào hé shāngpǐn。
gùkè：zhè shì xiǎopiào，yīfu zài zhèr。
diànyuán：hǎo de，wǒ kàn kàn。én，yīfu méiyǒu sǔnhài，fúhé tuìhuò tiáojiàn。qǐng wèn nín shì xiǎng huàn yī jiàn dà mǎ háishì tuìkuǎn？
gùkè：wǒ xiǎng tuìkuǎn ba。
diànyuán：hǎo de，qǐng shāoděng，wǒ bāng nín bànlǐ tuìkuǎn shǒuxù。qǐng nín liú xià nín de liánxì fāngshì，yǐbiàn wǒmen xùhòu liánxì。
gùkè：hǎo de，wǒ de shǒujī hào shì 138xxxxxxxx。
diànyuán：hǎo de，yǐjīng tuìkuǎn chénggōng，qǐng nín chá shōu。xiè xie！

English

Customer: Hello, I'd like to return this dress; it's a bit small.
Shop assistant: Okay, please show me your receipt and the item.
Customer: Here's the receipt, and here's the dress.
Shop assistant: Okay, let me have a look. Yes, the dress is undamaged and meets the return conditions. Would you like to exchange it for a larger size or a refund?
Customer: I'd like a refund, please.
Shop assistant: Okay, please wait a moment while I process the refund. Please leave your contact details so we can get in touch if needed.
Customer: Sure, my phone number is 138xxxxxxxx.
Shop assistant: Okay, the refund has been processed successfully. Please check your account. Thank you!

Common Phrases

我想退货

wǒ xiǎng tuì huò

I would like to return this item

请问怎么退货

qǐng wèn zěnme tuì huò

How can I return this item?

符合退货条件

fúhé tuì huò tiáojiàn

meets the return conditions

Cultural Background

中文

在中国，退货流程相对灵活，但不同商家政策不同，最好提前了解。

消费者权益保护法保障消费者的退货权利。

许多电商平台提供便捷的在线退货服务。

通常需要提供购物凭证（小票、订单截图等）和商品本身。

拼音

zài zhōngguó，tuì huò liúchéng xiāngduì línghuó，dàn bùtóng shāngjiā zhèngcè bùtóng，zuì hǎo tíqián liǎojiě。

xiāofèizhě quányì bǎohù fǎ bǎozhàng xiāofèizhě de tuì huò quánlì。

xǔduō diànshāng píngtái tígōng biànjié de zài xiàn tuì huò fúwù。

tōngcháng xūyào tígōng gòuwù píngzhèng (xiǎopiào、dìngdān jiétú děng) hé shāngpǐn běnshēn。

English

In China, the return process is relatively flexible, but policies vary between merchants, so it's best to check beforehand.

The Consumer Rights Protection Law protects consumers' right to return goods.

Many e-commerce platforms offer convenient online return services.

Usually, a proof of purchase (receipt, order screenshot, etc.) and the product itself are required.

Advanced Expressions

中文

鉴于商品存在质量问题，特申请全额退款。

因个人原因不满意，申请退货，希望可以协商解决。

拼音

jiàn yú shāngpǐn cúnzài zhìliàng wèntí，tè shēnqǐng quán'é tuìkuǎn。

yīn gèrén yuányīn bù mǎnyì，shēnqǐng tuì huò，xīwàng kěyǐ xiéshāng jiějué。

English

Due to quality issues with the product, I request a full refund.

Due to personal dissatisfaction, I request a return and hope we can reach an amicable solution.

Cultural Taboos

中文

不要过于强硬地要求退货，保持礼貌和尊重。要避免使用过激的语言或行为。注意维护双方的形象，和谐解决问题。

拼音

bú yào guòyú qiángyìng de yāoqiú tuì huò，bǎochí lǐmào hé zūnjìng。yào bìmiǎn shǐyòng guò jī de yǔyán huò xíngwéi。zhùyì wéihù shuāngfāng de xíngxiàng，héxié jiějué wèntí。

English

Don't be too forceful in demanding a return; maintain politeness and respect. Avoid using aggressive language or behavior. Pay attention to maintaining the image of both parties and solving the problem harmoniously.

Key Points

中文

了解商家的退货政策，保留购物凭证，保持沟通礼貌。

拼音

liǎojiě shāngjiā de tuì huò zhèngcè，bǎoliú gòuwù píngzhèng，bǎochí gōutōng lǐmào。

English

Understand the merchant's return policy, keep your proof of purchase, and maintain polite communication.

Practice Tips

中文

多练习不同情境下的对话，例如商品质量问题、尺码不合适等。

模拟与店员沟通，学习如何清晰表达自己的需求。

学习一些常用的退货相关词汇和表达。

拼音

duō liànxí bùtóng qíngjìng xià de duìhuà，lìrú shāngpǐn zhìliàng wèntí、chǐmǎ bù héshì děng。

mónǐ yǔ diànyuán gōutōng，xuéxí rúhé qīngxī biǎodá zìjǐ de xūqiú。

xuéxí yīxiē chángyòng de tuì huò xiāngguān cíhuì hé biǎodá。

English

Practice dialogues in different situations, such as product quality issues or incorrect sizing.

Simulate communication with the shop assistant and learn how to clearly express your needs.

Learn some common vocabulary and expressions related to returns.