处理邮件 Email Handling chǔlǐ yóujiàn

Dialogues

Dialogues 1

中文

老李：小王，你看看这份邮件，客户投诉产品质量问题，需要怎么回复？
小王：好的李哥，我看看。客户反馈的问题主要集中在产品包装破损和功能故障上，建议我们先表达歉意，然后说明后续处理方案。
老李：嗯，可以。回复邮件要语气诚恳，并保证尽快解决问题。
小王：明白了李哥，我准备在邮件中说明我们会安排专人联系客户，了解具体情况，并承诺在三天内给出解决方案。
老李：很好，注意邮件的格式和语气，确保专业和正式。
小王：好的，我写完后您再帮我看看。
老李：好，没问题。

拼音

lǎo lǐ: xiǎo wáng, nǐ kànkan zhè fèn yóujiàn, kèhù tōusù chǎnpǐn zhìliàng wèntí, xūyào zěnme huífù?
xiǎo wáng: hǎo de lǐ gē, wǒ kànkan. kèhù fǎnkuì de wèntí zhǔyào jízhōng zài chǎnpǐn bāozhuāng pòsun hé gōngnéng gùzhàng shàng, jiànyì wǒmen xiān biǎodá qiànyì, ránhòu shuōmíng shòuhù chǔlǐ fāng'àn.
lǎo lǐ: ēn, kěyǐ. huífù yóujiàn yào yǔqì chéngkěn, bìng bǎozhèng jinkuài jiějué wèntí.
xiǎo wáng: míngbái le lǐ gē, wǒ zhǔnbèi zài yóujiàn zhōng shuōmíng wǒmen huì'ānpái zhuān rén liánxì kèhù, liǎojiě jùtǐ qíngkuàng, bìng chéngnuò zài sān tiān nèi gěichū jiějué fāng'àn.
lǎo lǐ: hěn hǎo, zhùyì yóujiàn de géshì hé yǔqì, quèbǎo zhuānyè hé zhèngshì.
xiǎo wáng: hǎo de, wǒ xiě wán hòu nín zài bāng wǒ kànkan.
lǎo lǐ: hǎo, méi wèntí.

English

Li: Xiao Wang, take a look at this email. The customer is complaining about the product quality. How should we respond?
Wang: Okay, Li, let me have a look. The customer's feedback mainly focuses on damaged product packaging and malfunction. I suggest we apologize first and then explain our follow-up solutions.
Li: Mm, that sounds good. The reply email should be sincere and guarantee a quick resolution to the problem.
Wang: Got it, Li. I'm going to explain in the email that we will arrange someone to contact the customer and understand the specific situation. I'll also promise to provide a solution within three days.
Li: Very good. Pay attention to the email format and tone to make it professional and formal.
Wang: Okay, I'll write it and let you check it again.
Li: Fine, no problem.

Common Phrases

处理邮件

chǔlǐ yóujiàn

Handling emails

Cultural Background

中文

邮件回复要及时，态度要诚恳，语气要专业。

处理邮件需注意语气，正式场合需正式语气，非正式场合可以相对轻松一些。

在邮件中避免使用口语化表达，尽量使用书面语。

拼音

yóujiàn huífù yào jíshí, tàidu yào chéngkěn, yǔqì yào zhuānyè.

chǔlǐ yóujiàn xū zhùyì yǔqì, zhèngshì chǎnghé xū zhèngshì yǔqì, fēi zhèngshì chǎnghé kěyǐ xiāngduì qīngsōng yīxiē.

zài yóujiàn zhōng bìmiǎn shǐyòng kǒuyǔhuà biǎodá, jǐnliàng shǐyòng shūmiànyǔ。

English

Emails should be replied to promptly, sincerely, and professionally.

The tone of the email should be appropriate for the context, formal in formal settings, and relatively relaxed in informal settings.

Avoid using colloquial expressions in emails, and try to use written language instead.

Advanced Expressions

中文

请您尽快回复，以便我们更好地为您服务。

感谢您的理解与配合。

期待与您进一步沟通。

拼音

qǐng nín jǐnkuài huífù, yǐbiàn wǒmen gèng hǎo de wèi nín fúwù.

gǎnxiè nín de lǐjiě yǔ pèihé.

qīdài yǔ nín jìnyībù gōngtōng。

English

Please reply as soon as possible so that we can better serve you.

Thank you for your understanding and cooperation.

We look forward to further communication with you.

Cultural Taboos

中文

避免使用过分强硬或不尊重的语气，注意维护客户关系。

拼音

bìmiǎn shǐyòng guòfèn qiángyìng huò bù zūnjìng de yǔqì, zhùyì wéihù kèhù guānxi.

English

Avoid using overly harsh or disrespectful tones, and pay attention to maintaining customer relationships.

Key Points

中文

根据邮件内容和收件人身份，选择合适的语气和表达方式，注意邮件格式和礼仪。

拼音

gēnjù yóujiàn nèiróng hé shōujiàn rén shēnfèn, xuǎnzé héshì de yǔqì hé biǎodá fāngshì, zhùyì yóujiàn géshì hé lǐyí.

English

Choose an appropriate tone and expression based on the email content and recipient's identity, paying attention to email format and etiquette.

Practice Tips

中文

模拟真实的邮件处理场景，进行角色扮演练习。

多阅读优秀商务邮件范文，学习专业的邮件写作技巧。

请朋友或同事帮你检查邮件，听取他们的意见。

拼音

mǒní zhēnshí de yóujiàn chǔlǐ chǎngjǐng, jìnxíng juésè bànyǎn liànxí.

duō yuèdú yōuxiù shāngwù yóujiàn fànwén, xuéxí zhuānyè de yóujiàn xiězuò jìqiǎo.

qǐng péngyou huò tóngshì bāng nǐ jiǎnchá yóujiàn, tīngqǔ tāmen de yìjiàn。

English

Simulate real email handling scenarios and practice role-playing.

Read many examples of excellent business email samples to learn professional email writing skills.

Ask friends or colleagues to check your emails and get their feedback.