应对延误 Dealing with Delays yìng duì yán wù

Dialogues

Dialogues 1

中文

旅客A：您好，请问这趟高铁预计延误多久？
工作人员：您好，由于前方线路施工，预计延误40分钟左右，请您耐心等待。
旅客A：好的，谢谢您。请问延误期间会有相应的补偿措施吗？
工作人员：很抱歉给您带来不便，这次延误我们将会提供免费饮用水和餐食。
旅客A：好的，谢谢！
旅客B：请问，这趟车票可以改签吗？
工作人员：可以的，您可以到售票窗口办理改签手续。
旅客B：好的，谢谢您！

拼音

lv kè A：nín hǎo， qǐng wèn zhè tàng gāo tiě yù jì yán wù duō jiǔ？
gōng zuò rényuán：nín hǎo，yóu yú qián fāng xiàn lù gōng chéng，yù jì yán wù 40 fēn zhōng zuǒ yòu，qǐng nín nài xīn děng dài。
lv kè A：hǎo de，xiè xiè nín。qǐng wèn yán wù qí jiān huì yǒu xiāng yìng de bǔ cháng cè shuō ma？
gōng zuò rényuán：hěn bào qiàn gěi nín dài lái bù biàn，zhè cì yán wù wǒ men jiāng huì tí gōng miǎn fèi yǐn yòng shuǐ hé cān shí。
lv kè A：hǎo de，xiè xie！
lv kè B：qǐng wèn，zhè tàng chē piào kě yǐ gǎi qiān ma？
gōng zuò rényuán：kě yǐ de，nín kě yǐ dào shòu piào chuāng bǎn lǐ gǎi qiān shǒu xù。
lv kè B：hǎo de，xiè xiè nín！

English

Passenger A: Hello, how long is this high-speed train expected to be delayed?
Staff: Hello, due to construction work ahead, it is expected to be delayed by about 40 minutes. Please wait patiently.
Passenger A: Okay, thank you. Will there be any compensation for the delay?
Staff: We are sorry for the inconvenience, and for this delay we will provide free drinking water and meals.
Passenger A: Okay, thank you!
Passenger B: Excuse me, can I change my ticket?
Staff: Yes, you can go to the ticket window to change your ticket.
Passenger B: Okay, thank you!

Dialogues 2

中文

English

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Common Phrases

预计延误

yù jì yán wù

expected delay

Cultural Background

中文

在中国，公共交通工具延误较为常见，乘客通常会表达理解，但也会询问补偿措施。

拼音

zài zhōng guó，gōng gòng jiāo tōng gōng jù yán wù jiào wéi cháng jiàn，chéng kè tōng cháng huì biǎo dá lǐ jiě，dàn yě huì xún wèn bǔ cháng cè shuō。

English

In many Western countries, delays are met with a need for clear and timely communication. Passengers often inquire about compensation and alternative options in case of delays.

In the US, passengers often express frustration at delays and will expect compensation or alternative travel arrangements if delays are significant.

Advanced Expressions

中文

“由于不可抗力因素导致延误，敬请谅解。”

“对此次延误深感抱歉，我们正在积极采取措施解决问题。”

拼音

“yóu yú bù kě kàng lì yīn sù dǎo zhì yán wù，jìng qǐng liǎng jiě。”

“duì cǐ cì yán wù shēn gǎn bào qiàn，wǒ men zhèng zài jī jí cǎi qǔ cè shī jiě jué wèntí。”

English

“The delay is due to unforeseen circumstances, we appreciate your understanding.”

“We sincerely apologize for the delay and are working hard to resolve the issue.”

Cultural Taboos

中文

避免使用过于强硬或不礼貌的语言，注意场合，与工作人员沟通时保持耐心和尊重。

拼音

biàn miǎn shǐ yòng guò yú qiáng yìng huò bù lǐ mào de yǔ yán，zhù yì chǎng hé，yǔ gōng zuò rényuán gōu tōng shí bǎo chí nài xīn hé zūn zhòng。

English

Avoid using overly harsh or impolite language. Maintain patience and respect when communicating with staff.

Key Points

中文

在公共交通工具延误时，乘客应保持冷静，理性沟通，并了解相关规定和补偿措施。

拼音

zài gōng gòng jiāo tōng gōng jù yán wù shí，chéng kè yīng bǎo chí lěng jìng，lǐ xìng gōu tōng，bìng liǎo jiě xiāng guān guī dìng hé bǔ cháng cè shuō。

English

In case of public transport delays, passengers should remain calm, communicate rationally and be aware of relevant regulations and compensation measures.

Practice Tips

中文

模拟不同类型的延误场景，例如高铁、飞机、公交车等。

练习用不同的语气表达不满或请求帮助，注意语言的礼貌和得体。

与朋友或家人进行角色扮演，练习应对延误时的沟通技巧。

拼音

mó nǐ bù tóng lèi xíng de yán wù chǎng jǐng，lì rú gāo tiě，fēi jī，gōng jiāo chē děng。

liàn xí yòng bù tóng de yǔ qì biǎo dá bù mǎn huò qǐng qiú bāng zhù，zhù yì yǔ yán de lǐ mào hé dé tǐ。

yǔ péng yǒu huò jiā rén jìnxíng jué sè bàn yǎn，liàn xí yìng duì yán wù shí de gōu tōng jì qiǎo。

English

Simulate different types of delay scenarios, such as high-speed trains, airplanes, and buses.

Practice expressing dissatisfaction or asking for help in different tones, paying attention to polite and appropriate language.

Role-play with friends or family to practice communication skills when dealing with delays.