包装评价 Packaging Evaluation Bāo zhuāng píng jià

Dialogues

Dialogues 1

中文

顾客：您好，这个外卖包装盒有点破损了，可以帮忙处理一下吗？
商家：您好，非常抱歉，我们会尽快改进包装，避免这种情况再次发生。您这次的餐点还能食用吗？
顾客：还好，只是影响了心情。
商家：非常抱歉，给您带来了不好的用餐体验。请问您方便留下您的联系方式，以便我们进一步跟进处理吗？
顾客：好的，我的手机号是138xxxxxxxx。
商家：好的，谢谢您的理解。我们会尽快联系您，再次感谢您的反馈。

拼音

gùkè：hǎo，zhège wài mài bāo zhuāng hé yǒudiǎn pò sǔn le，kěyǐ bāngmáng chǔlǐ yīxià ma？
shangjiā：hǎo，fēicháng bàoqiàn，wǒmen huì jǐnkuài gǎijìn bāo zhuāng，bìmiǎn zhè zhǒng qíngkuàng zàicì fāshēng。nín zhè cì de cān diǎn hái néng shíyòng ma？
gùkè：hái hǎo，zhǐshì yǐngxiǎng le xīnqíng。
shangjiā：fēicháng bàoqiàn，gěi nín dài lái le bù hǎo de yōucān tǐyàn。qǐngwèn nín fāngbiàn liúxià nín de liánxì fāngshì，yǐbiàn wǒmen jìnbù gēnjìn chǔlǐ ma？
gùkè：hǎo de，wǒ de shǒujī hào shì 138xxxxxxxx。
shangjiā：hǎo de，xièxiè nín de lǐjiě。wǒmen huì jǐnkuài liánxì nín，zàicì gǎnxiè nín de fǎnkuì。

English

Customer: Hello, the takeout box is a little damaged. Can you help with this?
Merchant: Hello, we're very sorry. We will improve the packaging as soon as possible to prevent this from happening again. Is your meal still edible?
Customer: It's okay, it just affected my mood.
Merchant: We are very sorry for the negative dining experience. Would you please leave your contact information so that we can follow up?
Customer: Okay, my phone number is 138xxxxxxxx.
Merchant: Thank you for your understanding. We will contact you as soon as possible. Thank you again for your feedback.

Common Phrases

包装评价

bāo zhuāng píng jià

Packaging Evaluation

Cultural Background

中文

在中国，外卖包装的评价通常反映在送餐速度、食物质量和包装完整性三个方面。消费者注重包装的完整性，损坏的包装会影响消费者的心情和对商家的评价。

拼音

zài zhōngguó，wài mài bāo zhuāng de píng jià tōng cháng fǎn yìng zài sòng cān sùdù，shí wù zhì liàng hé bāo zhuāng wán zhěng xìng sān gè fāngmiàn。xiāofèi zhě zhòngshì bāo zhuāng de wán zhěng xìng，sǔnhuài de bāo zhuāng huì yǐngxiǎng xiāofèi zhě de xīnqíng hé duì shāngjiā de píng jià。

English

In China, takeout packaging evaluations usually reflect three aspects: delivery speed, food quality, and packaging integrity. Consumers focus on the integrity of the packaging; damaged packaging will affect the consumer's mood and evaluation of the merchant.

Advanced Expressions

中文

这次外卖的包装设计得很用心，既环保又美观。

这个包装非常牢固，即使颠簸的路程也没有损坏。

商家在包装上放了一张温馨的小卡片，很有细节感。

拼音

zhè cì wài mài de bāo zhuāng shèjì de hěn yòngxīn，jì huánbǎo yòu měiguān。

zhège bāo zhuāng fēicháng láogù，jíshǐ diānbō de lùchéng yě méiyǒu sǔnhuài。

shāngjiā zài bāo zhuāng shàng fàng le yī zhāng wēnxīn de xiǎo kǎpiàn，hěn yǒu xìjié gǎn。

English

The packaging of this takeout was very thoughtful, both environmentally friendly and beautiful.

This packaging is very strong, and it was not damaged even on bumpy roads.

The merchant put a warm little card in the packaging, very detailed.

Cultural Taboos

中文

避免使用过于强烈或负面的评价语言，例如直接指责商家或使用侮辱性词语。尊重商家和快递员的劳动成果。

拼音

bìmiǎn shǐyòng guòyú qiángliè huò fùmiàn de píngjià yǔyán，lìrú zhíjiē zhǐzé shāngjiā huò shǐyòng wǔrǔ xìng cíyǔ。zūnjìng shāngjiā hé kuàidì yuán de láodòng chéngguǒ。

English

Avoid using overly strong or negative language in your evaluation, such as directly accusing the merchant or using insulting words. Respect the labor results of the merchant and delivery personnel.

Key Points

中文

在评价包装时，应注重客观描述，并提供具体的证据，例如照片或视频。应避免主观臆断或过度评价。

拼音

zài píngjià bāo zhuāng shí，yīng zhòngzhù kèguān miáoshù，bìng tígōng jùtǐ de zhèngjù，lìrú zhàopiàn huò shìpín。yīng bìmiǎn zhǔguān yìduàn huò guòdù píngjià。

English

When evaluating the packaging, pay attention to objective descriptions and provide specific evidence, such as photos or videos. Subjective assumptions or excessive evaluations should be avoided.

Practice Tips

中文

多练习不同类型的对话，例如，快递员送餐时出现包装问题。

练习用不同的表达方式描述包装问题，例如，轻微损坏、严重损坏、包装破裂等。

练习如何礼貌而有效地表达不满和期望。

拼音

duō liànxí bùtóng lèixíng de duìhuà，lìrú，kuàidì yuán sòng cān shí chūxiàn bāo zhuāng wèntí。

liànxí yòng bùtóng de biǎodá fāngshì miáoshù bāo zhuāng wèntí，lìrú，qīngwēi sǔnhuài，yánzhòng sǔnhuài，bāo zhuāng pòliè děng。

liànxí rúhé lǐmào ér yǒuxiào de biǎodá bù mǎn hé qīwàng。

English

Practice different types of conversations, such as when a packaging problem occurs when the courier delivers food.

Practice describing packaging problems in different ways, such as minor damage, serious damage, broken packaging, etc.

Practice how to politely and effectively express dissatisfaction and expectations.