随访沟通 Follow-up Communication Suífǎng Gōutōng

Dialogues

Dialogues 1

中文

李经理：您好，王先生，我是李明，之前我们谈论过关于贵公司新项目的合作事宜。
王先生：李经理您好，感谢您的来电，我还记得上次的讨论。
李经理：请问您对我们的方案有什么新的想法或建议？
王先生：总的来说，方案不错，但我们内部还在讨论一些细节。例如，关于支付方式，我们希望能更灵活一些。
李经理：好的，我们可以进一步沟通，看看是否能满足您的需求。关于支付方式，我们可以考虑分期付款或者其他灵活的方式。
王先生：非常感谢您的理解与配合。我们将在本周内给您答复。
李经理：好的，期待您的回复，谢谢合作。

拼音

Li jingli：Nin hao，Wang xiansheng，wo shi Li Ming，zhiqian women tanlun guo guanyu guigongsi xinxiangmu de hezuo shiyi。
Wang xiansheng：Li jingli nin hao，ganxie nin de laidian，wo hai jide shangci de taolun。
Li jingli：Qingwen nin dui women de fang'an you shenme xin de xiangfa huo jianyi？
Wang xiansheng：Zong de laishuo，fang'an bucuo，dan women neibu hai zai taolun yixie xiangqing。Li ru，guanyu zhifu fangshi，women xiwang neng geng liuxue yixie。
Li jingli：Hao de，women keyi jin yi bu tongxun，kan kan shifou neng manzu nin de xuqiu。Guanyu zhifu fangshi，women keyi kaolv fenqi fukuan huozhe qita liuxue de fangshi。
Wang xiansheng：Feichang ganxie nin de lijie yu peihe。Women jiang zai benzhou nei gei nin dafu。
Li jingli：Hao de，qidai nin de huifu，xiexie hezuo。

English

Manager Li: Hello, Mr. Wang, this is Li Ming. We previously discussed the collaboration on your company's new project.
Mr. Wang: Hello, Manager Li, thank you for your call. I remember our last discussion.
Manager Li: Do you have any new ideas or suggestions for our proposal?
Mr. Wang: In general, the proposal is good, but we are still discussing some details internally. For example, regarding payment methods, we would like to be more flexible.
Manager Li: Okay, we can further discuss to see if we can meet your needs. For payment methods, we can consider installment payments or other flexible options.
Mr. Wang: Thank you very much for your understanding and cooperation. We will give you a reply within this week.
Manager Li: Okay, I look forward to your reply, thank you for your cooperation.

Common Phrases

随访沟通

Suífǎng gōutōng

Follow-up communication

Cultural Background

中文

中国商业文化注重关系维护，在商务沟通中，礼貌、尊重和诚信至关重要。

随访沟通是商务活动中不可或缺的一部分，体现了对客户的重视和对合作的认真态度。

在正式场合，应使用较为正式的语言，避免口语化表达。在非正式场合，可以适当放松，但仍需保持专业和礼貌。

拼音

Zhōngguó shāngyè wénhuà zhòngshì guānxi wéihù，zài shāngwù gōutōng zhōng，lǐmào，zūnjìng hé chéngxìn zhì guān zhòngyào。

Suífǎng gōutōng shì shāngwù huódòng zhōng bùkě quēqū de yībùfèn，tǐxiàn le duì kèhù de zhòngshì hé duì hézuò de rènzhēn tàidu。

Zài zhèngshì chǎnghé，yīng shǐyòng jiào wéi zhèngshì de yǔyán，bìmiǎn kǒuyǔhuà biǎodá。Zài fēi zhèngshì chǎnghé，kěyǐ shìdàng fàngsōng，dàn réng xū bǎochí zhuānyè hé lǐmào。

English

Chinese business culture emphasizes relationship maintenance; politeness, respect, and integrity are crucial in business communication.

Follow-up communication is an indispensable part of business activities, reflecting the importance placed on clients and a serious attitude toward collaboration.

In formal settings, relatively formal language should be used, avoiding colloquial expressions. In informal settings, one can relax slightly but should still maintain professionalism and politeness.

Advanced Expressions

中文

我们计划下周对项目进行一次全面的评估，届时会将评估结果及时反馈给您。

为了确保项目的顺利进行，我们已制定了一套完善的风险管理方案。

我们非常重视与贵公司的合作，并致力于打造一个长期稳定的合作伙伴关系。

拼音

Wǒmen jìhuà xià zhōu duì xiàngmù jìnxíng yīcì quánmiàn de pínggū，jièshí huì jiāng pínggū jiéguǒ jíshí fǎnkuì gěi nín。

Wèile quèbǎo xiàngmù de shùnlì jìnxíng，wǒmen yǐ zhìdìng le yītāo wánshàn de fēngxiǎn guǎnlǐ fāng'àn。

Wǒmen fēicháng zhòngshì yǔ guīgōngsī de hézuò，bìng jìyú dàozào yīgè chángqī wěndìng de hèzuò huǒbàn guānxi。

English

We plan to conduct a comprehensive evaluation of the project next week and will provide you with the evaluation results in a timely manner.

To ensure the smooth progress of the project, we have developed a comprehensive risk management plan.

We highly value our cooperation with your company and are committed to building a long-term and stable partnership.

Cultural Taboos

中文

避免在沟通中使用过于强硬或不尊重的语气，应保持谦逊和礼貌。

拼音

Bìmiǎn zài gōutōng zhōng shǐyòng guòyú qiángyìng huò bù zūnjìng de yǔqì，yīng bǎochí qiānxùn hé lǐmào。

English

Avoid using overly harsh or disrespectful tones in communication; remain humble and polite.

Key Points

中文

随访沟通的关键在于及时、有效地了解客户的需求，并根据客户的需求调整方案，最终达成合作。年龄和身份不会影响随访沟通的技巧，但应根据对方身份调整沟通方式。常见错误：沟通不及时，信息表达不清，对客户需求缺乏关注。

拼音

Suífǎng gōutōng de guānjiàn zàiyú jíshí，yǒuxiào de liǎojiě kèhù de xūqiú，bìng gēnjù kèhù de xūqiú tiáozhěng fāng'àn，zuìzhōng dáchéng hézuò。Niánlíng hé shēnfèn bù huì yǐngxiǎng suífǎng gōutōng de jìqiǎo，dàn yīng gēnjù duìfāng shēnfèn tiáozhěng gōutōng fāngshì。Chángjiàn cuòwù：Gōutōng bù jíshí，xìnxī biǎodá bù qīng，duì kèhù xūqiú quēfá guānzhù。

English

The key to follow-up communication lies in timely and effective understanding of the client's needs and adjusting the proposal accordingly to ultimately reach a collaboration. Age and status do not affect follow-up communication techniques, but the communication method should be adjusted according to the other party's status. Common errors: untimely communication, unclear information expression, lack of attention to client needs.

Practice Tips

中文

多练习用不同的语气和语调表达同一句话，体会其中细微的差别。

在练习时，可以找一位朋友或同事扮演客户，进行角色扮演练习。

可以根据实际情况，模拟不同的沟通场景，例如项目进展不顺利等情况。

拼音

Duō liànxí yòng bùtóng de yǔqì hé yǔdiào biǎodá tóng yī jù huà，tǐhuì qízhōng xìwēi de chābié。

Zài liànxí shí，kěyǐ zhǎo yī wèi péngyou huò tóngshì bǎnyǎn kèhù，jìnxíng juésè bǎnyǎn liànxí。

Kěyǐ gēnjù shíjì qíngkuàng，mòní bùtóng de gōutōng chǎngjǐng，lìrú xiàngmù jìnzǎn bù shùnlì děng qíngkuàng。

English

Practice expressing the same sentence with different tones and intonations to understand the subtle differences.

When practicing, you can find a friend or colleague to play the role of the client and practice role-playing.

You can simulate different communication scenarios based on the actual situation, such as when the project progress is not smooth.