丢失补偿 Lost Compensation
Dialogues
Dialogues 1
中文
顾客：你好，我刚才点的外卖丢了，怎么办？
商家：您好，很抱歉听到这个消息。请问您能提供订单号吗？
顾客：好的，订单号是12345678。
商家：请稍等，我帮您查询一下。……好的，我看到您的订单了，您订的是什么？
顾客：我点了一份宫保鸡丁和一份蛋炒饭。
商家：好的，我们会尽快帮您处理，您想全额退款还是重新配送呢？
顾客：重新配送的话，还要等多久呢？
商家：我们现在联系骑手，尽力在一个小时内送到。
顾客：好的，谢谢！
拼音
English
Customer: Hello, my takeout order just got lost, what should I do?
Merchant: Hello, I'm sorry to hear that. Could you provide your order number?
Customer: Sure, it's 12345678.
Merchant: Please wait a moment, let me check for you. ...Okay, I found your order. What did you order?
Customer: I ordered Kung Pao Chicken and fried rice.
Merchant: Okay, we will handle it as soon as possible. Would you like a full refund or a redelivery?
Customer: How long will it take for redelivery?
Merchant: We are contacting the rider now and will try our best to deliver it within an hour.
Customer: Okay, thank you!
Common Phrases
丢失补偿
Lost compensation
Cultural Background
中文
在中国，外卖行业发展迅速，丢失补偿是消费者和商家都需要关注的问题。一般情况下，商家会根据情况选择退款或重新配送。
商家会努力解决问题，但如果消费者态度强硬或不配合，可能会影响处理速度和结果。
拼音
English
In China, the food delivery industry has grown rapidly, and compensation for lost orders is a concern for both consumers and businesses. Generally, businesses will choose to refund or redeliver based on the situation.
Businesses will try to resolve the issue, but if the customer is uncooperative or has a strong attitude, it may affect the processing speed and outcome.
Advanced Expressions
中文
您可以尝试用更委婉的语气表达您的不满，例如："不好意思，我的外卖好像出现了一些问题，请问该如何处理呢？"
您也可以在描述问题时更具体一些，例如："外卖送达时包装破损，菜品洒出了一些。"
拼音
English
You can try to express your dissatisfaction more politely, for example: "Excuse me, there seems to be a problem with my takeout order, how should I handle this?"
You can also be more specific when describing the problem, for example: "The packaging was damaged when the takeout arrived, and some of the food spilled out."
Cultural Taboos
中文
不要使用过激的语言或行为，例如辱骂、威胁等。要保持冷静，理性地与商家沟通。
拼音
Bùyào shǐyòng guòjī de yǔyán huò xíngwéi, lìrú rǔmà, wēixié děng. Yào bǎochí lìngjìng, lǐxìng de yǔ shāngjiā gōutōng.
English
Avoid using aggressive language or behavior, such as insults or threats. Remain calm and communicate rationally with the merchant.Key Points
中文
在与商家沟通时，请提供订单号、联系方式等信息，以便商家快速核实情况。沟通时保持礼貌和耐心，能有效地解决问题。
拼音
English
When communicating with the merchant, please provide your order number, contact information, etc., so that the merchant can quickly verify the situation. Maintaining politeness and patience during communication can effectively solve problems.Practice Tips
中文
多练习不同语气的表达方式，例如委婉的、强硬的、冷静的等。
想象不同的场景，例如外卖损坏、送达时间过长等，并练习相应的应对方式。
拼音
English
Practice expressing yourself in different tones, such as polite, assertive, and calm.
Imagine different scenarios, such as damaged food delivery or excessively long delivery times, and practice responding accordingly.