丢失补偿

顾客

你好，我刚才点的外卖丢了，怎么办？

Nǐ hǎo, wǒ gāngcái diǎn de wàimài diū le, zěnme bàn？

Hello, my takeout order just got lost, what should I do?

商家

您好，很抱歉听到这个消息。请问您能提供订单号吗？

Nínhǎo, hěn bàoqiàn tīngdào zhège xiāoxī. Qǐngwèn nín néng tígōng dìndànhào ma？

Hello, I'm sorry to hear that. Could you provide your order number?

顾客

好的，订单号是12345678。

Hǎode, dìndànhào shì 12345678.

Sure, it's 12345678.

商家

请稍等，我帮您查询一下。……好的，我看到您的订单了，您订的是什么？

Qǐng shāoděng, wǒ bāng nín cháxún yīxià. ...... Hǎode, wǒ kàn dào nín de dìndàn le, nín dìng de shì shénme？

Please wait a moment, let me check for you. ...Okay, I found your order. What did you order?

顾客

我点了一份宫保鸡丁和一份蛋炒饭。

Wǒ diǎn le yī fèn gōngbǎo jīdīng hé yī fèn dàn chǎofàn.

I ordered Kung Pao Chicken and fried rice.

商家

好的，我们会尽快帮您处理，您想全额退款还是重新配送呢？

Hǎode, wǒmen huì jinkuài bāng nín chǔlǐ, nín xiǎng quán'é tuǐkuǎn háishì chóngxīn pèisòng ne？

Okay, we will handle it as soon as possible. Would you like a full refund or a redelivery?

顾客

重新配送的话，还要等多久呢？

Chóngxīn pèisòng de huà, hái yào děng duō jiǔ ne？

How long will it take for redelivery?

商家

我们现在联系骑手，尽力在一个小时内送到。

Wǒmen xiànzài liánxì qíshǒu, jìnlì zài yī gè xiǎoshí nèi sòng dào.

We are contacting the rider now and will try our best to deliver it within an hour.

顾客

好的，谢谢！

Hǎode, xièxie!

Okay, thank you!