历史订单 Order History lì shǐ dìng dān

Dialogues

Dialogues 1

中文

顾客：你好，我想看看我之前的订单。
客服：好的，请问您的手机号是多少？
顾客：138xxxxxxxx。
客服：好的，请稍等，我帮您查询。……您的历史订单已显示在屏幕上了，一共是10单，请问您需要查看哪一单的详情？
顾客：我想看看上个月20号那天的订单，我点的是什么来着？
客服：好的，您上个月20号的订单是：一份宫保鸡丁盖浇饭，一份酸辣汤，总计38元。

拼音

Gùkè: Nǐ hǎo, wǒ xiǎng kànkan wǒ zhīqián de dìngdān.
Kèfú: Hǎo de, qǐngwèn nín de shǒujī hào shì duōshao?
Gùkè: 138xxxxxxxx.
Kèfú: Hǎo de, qǐng shāoděng, wǒ bāng nín cháxún. ……nín de lìshǐ dìngdān yǐ xiǎnshì zài píngmù shàng le, yīgòng shì 10 dān, qǐngwèn nín xūyào chákan nǎ yī dān de xiángqíng?
Gùkè: Wǒ xiǎng kànkan shàng ge yuè 20 hào nà tiān de dìngdān, wǒ diǎn de shì shénme lái zhe?
Kèfú: Hǎo de, nín shàng ge yuè 20 hào de dìngdān shì: yī fèn gōngbǎo jīdīng gài jiāo fàn, yī fèn suānlà tāng, zǒngjì 38 yuán.

English

Customer: Hello, I'd like to check my previous orders.
Customer service: Sure, may I have your phone number, please?
Customer: 138xxxxxxxx.
Customer service: Okay, please wait a moment, I'll check for you. …Your order history is displayed on the screen now, a total of 10 orders. Which order details do you want to check?
Customer: I want to check the order from the 20th of last month, what did I order?
Customer service: Okay, your order from the 20th of last month was: one Kung Pao Chicken rice, one sour soup, total 38 yuan.

Common Phrases

查看历史订单

chá kàn lì shǐ dìng dān

Check historical orders

Cultural Background

中文

在中国，查看外卖订单历史记录通常可以通过外卖平台的APP或者网站进行。

拼音

Zài zhōngguó, chá kàn wài mài dìngdān lìshǐ jìlù tōngcháng kěyǐ tōngguò wài mài píngtái de APP huò zhě wǎngzhàn jìnxíng。

English

In China, checking food delivery order history is typically done through the app or website of the food delivery platform.

Customer service usually helps in case of queries

Advanced Expressions

中文

请问您能否提供更详细的订单信息，以便我更好地为您服务？

除了查看订单详情外，您还有什么其他需要帮助的吗？

拼音

Qǐngwèn nín néngfǒu tígōng gèng xiángxì de dìngdān xìnxī, yǐbiàn wǒ gèng hǎo de wèi nín fúwù?

Chúle chákan dìngdān xiángqíng wài, nín hái yǒu shénme qítā xūyào bāngzhù de ma?

English

Could you please provide more detailed order information so I can better assist you?

Besides checking order details, do you have any other needs I can help with?

Cultural Taboos

中文

避免在与客服沟通时使用过激语言或不当言辞。

拼音

Bìmiǎn zài yǔ kèfú gōutōng shí shǐyòng guòjī yǔyán huò bùdàng yáncí。

English

Avoid using aggressive language or inappropriate words when communicating with customer service.

Key Points

中文

该场景适用于所有年龄段和身份的人群，尤其是在使用外卖平台点餐的场景下。关键点在于准确描述订单信息和需求，并礼貌地与客服沟通。

拼音

Gāi chǎngjǐng shìyòng yú suǒyǒu niánlíng duàn hé shēnfèn de rénqún, yóuqí shì zài shǐyòng wàimài píngtái diǎn cān de chǎngjǐng xià. Guānjiàn diǎn zàiyú zhǔnquè miáoshù dìngdān xìnxī hé xūqiú, bìng lǐmào de yǔ kèfú gōutōng。

English

This scenario is applicable to people of all ages and identities, especially in the context of ordering food through a food delivery platform. The key points are accurate description of order information and needs, and polite communication with customer service.

Practice Tips

中文

多练习用不同的方式表达相同的需求

尝试用更简洁的语言描述订单信息

模拟不同的客服回复，并练习相应的应对方式

拼音

Duō liànxí yòng bùtóng de fāngshì biǎodá xiāngtóng de xūqiú

Chángshì yòng gèng jiǎnjié de yǔyán miáoshù dìngdān xìnxī

Mófǎng bùtóng de kèfú huífù, bìng liànxí xiāngyìng de yìngduì fāngshì

English

Practice expressing the same needs in different ways

Try describing order information in more concise language

Simulate different customer service responses and practice the corresponding responses