处理紧急预约 Handling Urgent Reservations chǔlǐ jǐnjí yùyuē

Dialogues

Dialogues 1

中文

顾客：您好，请问今天下午还有空位吗？我需要紧急预约一个下午茶位。
员工：您好，很抱歉，今天下午的预约已经满了。请问您具体需要什么时间？
顾客：如果下午不行，那明天上午呢？
员工：明天上午还有少量空位，请问您几位？需要预约几点？
顾客：两位，想预约明天上午十点。
员工：好的，请您留下您的联系方式和姓名，我会帮您预订。
顾客：好的，我的电话号码是138xxxxxxxx，我叫李明。

拼音

Gùkè: Hǎo, qǐngwèn jīntiān xiàwǔ hái yǒu kòngwèi ma? Wǒ xūyào jǐnjí yùyuē yīgè xiàwǔ chá wèi.
Yuángōng: Hǎo, hěn bàoqiàn, jīntiān xiàwǔ de yùyuē yǐjīng mǎn le. Qǐngwèn nín jùtǐ xūyào shénme shíjiān?
Gùkè: Rúguǒ xiàwǔ bùxíng, nà míngtiān shàngwǔ ne?
Yuángōng: Míngtiān shàngwǔ hái yǒu shǎoliàng kòngwèi, qǐngwèn nín jǐ wèi? Xūyào yùyuē jǐ diǎn?
Gùkè: Liǎng wèi, xiǎng yùyuē míngtiān shàngwǔ shí diǎn.
Yuángōng: Hǎo de, qǐng nín liúxià nín de liánxì fāngshì hé xìngmíng, wǒ huì bāng nín yùdìng.
Gùkè: Hǎo de, wǒ de diànhuà hàomǎ shì 138xxxxxxxx, wǒ jiào Lǐ Míng.

English

Customer: Hello, do you have any availability this afternoon? I need to make an urgent reservation for afternoon tea.
Employee: Hello, I'm sorry, but all reservations for this afternoon are full. What time are you looking for?
Customer: If the afternoon doesn't work, how about tomorrow morning?
Employee: We still have a few spots available tomorrow morning. How many people will be in your party and what time would you like to reserve?
Customer: Two people, and we'd like to reserve for 10 am tomorrow.
Employee: Okay, please leave your contact information and name, and I will book it for you.
Customer: Okay, my phone number is 138xxxxxxxx, and my name is Li Ming.

Common Phrases

紧急预约

jǐnjí yùyuē

Urgent reservation

Cultural Background

中文

在中国，如果需要紧急预约，通常会直接说明情况，例如“我需要紧急预约”等，对方会尽力协助。

拼音

zài zhōngguó, rúguǒ xūyào jǐnjí yùyuē, tōngcháng huì zhíjiē shuōmíng qíngkuàng, lìrú “wǒ xūyào jǐnjí yùyuē” děng, duìfāng huì jǐn lì xiézhù。

English

In China, if you need an urgent reservation, you would typically state it directly, such as "I need to make an urgent reservation." The other party will try their best to assist.

Directness is often valued

Advanced Expressions

中文

“能否请您优先安排一下？”

“这件事比较急迫，能否尽力协调一下？”

拼音

“nǎi fóu qǐng nín yōuxiān ānpái yīxià？”

“zhè jiàn shì bǐjiào jípò, nǎi fóu jǐnlì xiétiáo yīxià？”

English

"Could you please prioritize this?"

"This matter is urgent, could you please try your best to coordinate?"

Cultural Taboos

中文

在与服务人员沟通时，避免使用过于强硬或不尊重的语气，即使是紧急预约。

拼音

zài yǔ fúwù rényuán gōutōng shí, bìmiǎn shǐyòng guòyú qiángyìng huò bù zūnjìng de yǔqì, jíshǐ shì jǐnjí yùyuē。

English

When communicating with service staff, avoid using overly forceful or disrespectful language, even for urgent reservations.

Key Points

中文

紧急预约时，要清楚说明需要预约的时间和人数，并提供必要的联系方式。

拼音

jǐnjí yùyuē shí, yào qīngchǔ shuōmíng xūyào yùyuē de shíjiān hé rénshù, bìng tígōng bìyào de liánxì fāngshì。

English

When making an urgent reservation, clearly state the desired time and number of people, and provide necessary contact information.

Practice Tips

中文

练习模拟不同的紧急情况，例如航班延误、突发事件等。

练习用不同的语气表达紧急预约的需求，并注意观察对方的反应。

拼音

liànxí mónǐ bùtóng de jǐnjí qíngkuàng, lìrú hángbān yánwù, tūfā shìjiàn děng。

liànxí yòng bùtóng de yǔqì biǎodá jǐnjí yùyuē de xūqiú, bìng zhùyì guānchá duìfāng de fǎnyìng。

English

Practice simulating different emergency situations, such as flight delays or unexpected events.

Practice expressing the need for an urgent reservation in different tones and observe the other person's reaction.