处理退改签

您好，我想办理高铁票的退票手续。

nín hǎo, wǒ xiǎng bǎn lǐ gāotiě piào de tuì piào shǒuxù 。

Hello, I'd like to refund my high-speed train ticket.

好的，请问您的车票信息？

hǎo de, qǐng wèn nín de chēpiào xìnxi？

Okay, what's your ticket information?

我的车票是G123次，从北京到上海，1月1号下午2点的车，订单号是123456。

wǒ de chēpiào shì G123 cì, cóng běijīng dào shànghǎi, 1 yuè 1 hào xiàwǔ 2 diǎn de chē, dìngdānhào shì 123456 。

My ticket is for G123, from Beijing to Shanghai, 2 PM on January 1st, order number 123456.

请稍等，我帮您查询一下…好的，您的车票可以办理退票，手续费是票价的20%。

qǐng shāoděng, wǒ bāng nín cháxún yīxià… hǎo de, nín de chēpiào kěyǐ bǎn lǐ tuì piào, shǒuxùfèi shì piàojià de 20% 。

Please wait, let me check… Okay, your ticket is refundable. The refund fee is 20% of the ticket price.

好的，我明白了。请问怎么支付手续费？

hǎo de, wǒ míngbái le 。 qǐng wèn zěnme zhīfù shǒuxùfèi？

Okay, I understand. How do I pay the fee?

您好，我买的机票需要改签。

nín hǎo, wǒ mǎi de jīpiào xūyào gǎiqiān 。

Hello, I need to change my flight ticket.

好的，请问您的航班信息和改签需求？

hǎo de, qǐng wèn nín de hángbān xìnxī hé gǎiqiān xūqiú？

Okay, what's your flight information and change request?

我的航班是CA123，从广州到北京，明天上午9点起飞，我想改签成下午的航班。

wǒ de hángbān shì CA123, cóng guǎngzhōu dào běijīng, míngtiān shangwǔ 9 diǎn qǐfēi, wǒ xiǎng gǎiqiān chéng xiàwǔ de hángbān 。

My flight is CA123, from Guangzhou to Beijing, departing tomorrow at 9 AM. I want to change it to an afternoon flight.

好的，请您稍等，我帮您查询一下是否有合适的航班…好的，下午有CA456航班，时间是下午3点，需要支付改签费。

hǎo de, qǐng nín shāoděng, wǒ bāng nín cháxún yīxià shìfǒu yǒu héshì de hángbān… hǎo de, xiàwǔ yǒu CA456 hángbān, shíjiān shì xiàwǔ 3 diǎn, xūyào zhīfù gǎiqiānfèi 。

Okay, please wait, let me check if there are any suitable flights… Okay, there's flight CA456 in the afternoon at 3 PM. A change fee applies.

好的，我改签CA456航班，请问改签费是多少？

hǎo de, wǒ gǎiqiān CA456 hángbān, qǐng wèn gǎiqiānfèi shì duōshao？

Okay, I'll change to CA456. How much is the change fee?