异议处理

客户

这个产品的质量和描述不符，我要求退货。

zhège chǎnpǐn de zhìliàng hé miáoshù bù fú，wǒ yāoqiú tuìhuò。

The product quality doesn't match the description, I request a return.

销售

非常抱歉，请问具体是什么问题呢？请您详细描述一下，以便我们更好地了解情况。

fēicháng bàoqiàn，qǐngwèn jùtǐ shì shénme wèntí ne？qǐng nín xiángxì miáoshù yīxià，yǐbiàn wǒmen gèng hǎo de liǎojiě qíngkuàng。

I'm very sorry, what's the specific problem? Please describe it in detail so we can better understand the situation.

客户

产品颜色与图片差别很大，而且有明显的瑕疵。

chǎnpǐn yánsè yǔ túpiàn chābié hěn dà，érqiě yǒu míngxiǎn de xiácǐ。

The product color differs greatly from the picture, and there are obvious defects.

销售

感谢您提供的信息。我们会仔细核实您的情况，并尽快给您回复。

gǎnxiè nín tígōng de xìnxī。wǒmen huì zǐxì héshí nín de qíngkuàng，bìng jinkuài gěi nín huífù。

Thank you for the information. We will carefully check your situation and get back to you as soon as possible.

客户

我希望尽快得到解决。

wǒ xīwàng jinkuài dédào jiějué。

I hope to get a solution soon.

销售

我们会尽快处理，预计在2个工作日内给您回复。我们会尽力满足您的要求。

wǒmen huì jinkuài chǔlǐ，yùjì zài 2 gè gōngzuòrì nèi gěi nín huífù。wǒmen huì jìnlì mǎnzú nín de yāoqiú。

We will handle it as soon as possible, and expect to reply within 2 business days. We will do our best to meet your requirements.