意见反馈 Feedback Yìjiàn fǎnkuì

Dialogues

Dialogues 1

中文

顾客：您好，我想就贵公司新推出的产品提一些意见。
员工：您好，请问有什么意见或建议呢？
顾客：我觉得产品包装设计不够吸引人，可以考虑改进。
员工：感谢您的宝贵意见，我们会认真考虑改进包装设计，以提升产品吸引力。
顾客：另外，产品说明书有些地方不够清晰，希望能改进。
员工：好的，我们会改进产品说明书，让其更清晰易懂。
顾客：谢谢你们的认真对待，希望贵公司越办越好。
员工：谢谢您的反馈和支持！

拼音

Gùkè: Nínhǎo, wǒ xiǎng jiù guì gōngsī xīn tuī chū de chǎnpǐn tí yīxiē yìjiàn.
Yuángōng: Nínhǎo, qǐngwèn yǒu shénme yìjiàn huò jiànyì ne?
Gùkè: Wǒ juéde chǎnpǐn bāozhuāng shèjì bùgòu xīyǐnrén, kěyǐ kǎolǜ gǎijìn.
Yuángōng: Gǎnxiè nín de bǎoguì yìjiàn, wǒmen huì rènzhēn kǎolǜ gǎijìn bāozhuāng shèjì, yǐ tíshēng chǎnpǐn xīyǐnlì.
Gùkè: Lìngwài, chǎnpǐn shuōmíngshū yǒuxiē dìfāng bùgòu qīngxī, xīwàng néng gǎijìn.
Yuángōng: Hǎode, wǒmen huì gǎijìn chǎnpǐn shuōmíngshū, ràng qí gèng qīngxī yìdǒng.
Gùkè: Xièxiè nǐmen de rènzhēn duìdài, xīwàng guì gōngsī yuè bàn yuè hǎo.
Yuángōng: Xièxiè nín de fǎnkuì hé zhīchí!

English

Customer: Hello, I'd like to provide some feedback on your newly launched product.
Employee: Hello, what feedback or suggestions do you have?
Customer: I think the product packaging design isn't attractive enough. It could be improved.
Employee: Thank you for your valuable feedback. We will carefully consider improving the packaging design to enhance product appeal.
Customer: Also, the product manual is unclear in some parts. It could use some improvement.
Employee: Certainly, we will revise the product manual to make it clearer and easier to understand.
Customer: Thank you for taking this seriously. I hope your company continues to do well.
Employee: Thank you for your feedback and support!

Common Phrases

请您对我们的产品提出宝贵意见。

Qǐng nín duì wǒmen de chǎnpǐn tíchū bǎoguì yìjiàn.

Please give us your valuable feedback on our products.

感谢您的反馈。

Gǎnxiè nín de fǎnkuì.

Thank you for your feedback.

我们会认真考虑您的建议。

Wǒmen huì rènzhēn kǎolǜ nín de jiànyì.

We will carefully consider your suggestions.

Cultural Background

中文

中国消费者通常比较直接地表达意见，但同时也比较重视礼貌。在提出意见时，通常会先表达感谢或歉意，然后再提出具体的意见或建议。

拼音

Zhōngguó xiāofèizhě tōngcháng bǐjiào zhíjiē de biǎodá yìjiàn, dàn tóngshí yě bǐjiào zhòngshì lǐmào. Zài tíchū yìjiàn shí, tōngcháng huì xiān biǎodá gǎnxiè huò qiànyì, ránhòu zàitichū jùtǐ de yìjiàn huò jiànyì.

English

Direct feedback is generally appreciated in many business contexts, but politeness and a constructive tone are always recommended.

In the US, direct feedback is generally valued in business settings, but it is always better to be polite and constructive.

Advanced Expressions

中文

我们认为，贵司产品的改进空间很大，特别是在用户体验方面。

针对此次调查反馈，我们已经对产品包装和说明书进行了优化，以提升用户满意度。

拼音

Wǒmen rènwéi, guìsī chǎnpǐn de gǎijìn kōngjiān hěn dà, tèbié shì zài yònghù tǐyàn fāngmiàn. Zhēnduì cǐcì diàochá fǎnkuì, wǒmen yǐjīng duì chǎnpǐn bāozhuāng hé shuōmíngshū jìnxíngle yōuhuà, yǐ tíshēng yònghù mǎnyìdù.

English

We believe that there is significant room for improvement in your company's products, especially in terms of user experience.

In response to the survey feedback, we have already optimized the product packaging and instructions to improve customer satisfaction.

Cultural Taboos

中文

避免使用过于尖锐或负面的语言，即使对产品不满，也要尽量委婉地表达。

拼音

Bìmiǎn shǐyòng guòyú jiānrùi huò fùmiàn de yǔyán, jíshǐ duì chǎnpǐn bù mǎn, yě yào jǐnliàng wǎnyuǎn de biǎodá.

English

Avoid using overly harsh or negative language. Even if you are dissatisfied with the product, try to express yourself politely.

Key Points

中文

在商业场合，意见反馈应该客观、具体、有建设性，避免情绪化的表达。

拼音

Zài shāngyè chǎnghé, yìjiàn fǎnkuì yīnggāi kèguān, jùtǐ, yǒu jiànshèxìng, bìmiǎn qíngxùhuà de biǎodá.

English

In business settings, feedback should be objective, specific, and constructive, avoiding emotional expressions.

Practice Tips

中文

多练习不同类型的意见反馈表达，例如：赞扬、批评、建议。

尝试在不同的情景下练习，例如：面对面交流、电话沟通、书面反馈。

注意语气和语调，力求使表达更清晰、更有效。

拼音

Duō liànxí bùtóng lèixíng de yìjiàn fǎnkuì biǎodá, lìrú: zànyáng, pīpíng, jiànyì. Chángshì zài bùtóng de qíngjǐng xià liànxí, lìrú: miànduì miàn jiāoliú, diànhuà gōutōng, shūmiàn fǎnkuì. Zhùyì yǔqì hé yǔdiào, lìqiú shǐ biǎodá gèng qīngxī, gèng yǒuxiào.

English

Practice expressing different types of feedback, such as praise, criticism, and suggestions.

Try practicing in different scenarios, such as face-to-face communication, phone calls, and written feedback.

Pay attention to tone and intonation to make your expressions clearer and more effective.