技术支持 Technical Support
Dialogues
Dialogues 1
中文
您好，我的电脑无法启动，请问有什么办法可以解决？
好的，请您尝试重启电脑，看看是否能够解决问题。
重启之后还是不行，电脑完全没有反应。
请问您的电脑是什么型号？
是联想YOGA 14s。
好的，请您提供电脑的序列号，我们会尽快帮您解决问题。
拼音
English
Hello, my computer won't start. What can I do to fix it?
Okay, please try restarting your computer and see if that solves the problem.
It still doesn't work after restarting, the computer is completely unresponsive.
What's the model of your computer?
A Lenovo YOGA 14s.
Okay, please provide the serial number of your computer, and we will help you solve the problem as soon as possible.
Dialogues 2
中文
你好，我的手机无法连接WiFi，请问怎么回事？
好的，请问您尝试过重启手机和路由器吗？
试过了，还是不行。
请问您的手机型号和路由器型号是什么？
手机是苹果13，路由器是华为的。
好的，请您检查一下路由器的密码是否正确，或者尝试忘记当前WiFi网络，然后重新连接。
拼音
English
Hello, my phone can't connect to WiFi, what's wrong?
Okay, have you tried restarting your phone and router?
Yes, but it still doesn't work.
What are your phone model and router model?
My phone is an iPhone 13, the router is Huawei.
Okay, please check if the router password is correct, or try forgetting the current WiFi network and then reconnect.
Common Phrases
技术支持
Technical Support
Cultural Background
中文
在寻求技术支持时，通常会先礼貌地问好，例如“您好”；在说明问题时，尽量简洁明了，避免使用过多的专业术语；如果问题比较复杂，可以逐步地进行描述；最后要表达感谢。
拼音
English
When seeking technical support, it's generally polite to begin with a greeting, such as "Hello." Be concise and clear when explaining the problem, and avoid excessive technical jargon. Break down complex problems into steps. Express gratitude at the end.
In Western cultures, directness is generally appreciated. However, maintaining a polite and respectful tone is also important.
Clearly state your expectations and the desired outcome.
Advanced Expressions
中文
请您详细描述一下问题出现的具体过程。
为了更好地帮助您解决问题，请您提供相关的日志文件。
我们这边已经提交了您的问题，后续会有专人联系您。
非常抱歉给您带来的不便，我们会持续关注并及时跟进。
拼音
English
Please describe the specific process in which the problem occurred in detail.
To better help you solve the problem, please provide the relevant log files.
We have already submitted your issue, and a dedicated person will contact you later.
We sincerely apologize for any inconvenience caused, and we will continue to monitor and follow up promptly.
Cultural Taboos
中文
避免使用粗鲁或不尊重的语言。在表达不满时，要委婉一些。
拼音
bìmiǎn shǐyòng cūlǔ huò bù zūnjìng de yǔyán。zài biǎodá bù mǎn shí, yào wěi wǎn yīxiē。
English
Avoid using rude or disrespectful language. When expressing dissatisfaction, be subtle.Key Points
中文
在寻求技术支持时，需要提供尽可能详细的信息，例如设备型号、系统版本、错误信息等。
拼音
English
When seeking technical support, provide as much detailed information as possible, such as device model, system version, and error messages.Practice Tips
中文
与朋友或家人模拟技术支持场景，练习不同问题的表达方式。
观看一些技术支持视频，学习专业人士的沟通技巧。
在实际寻求帮助时，注意记录下与客服的对话，以便总结经验。
拼音
English
Simulate technical support scenarios with friends or family, practicing different ways of expressing problems.
Watch some technical support videos to learn professional communication skills.
When actually seeking help, make a note of your conversation with customer service to summarize your experience.