接待礼仪 Reception Etiquette jiēdài lǐyí

Dialogues

Dialogues 1

中文

接待员：您好，欢迎光临！请问您贵姓？

客户：您好，我姓李。

接待员：李先生您好，欢迎来到我们公司。请这边坐，请用茶。

客户：谢谢。

接待员：请问您今天有什么事吗？

客户：我想和贵公司洽谈一下合作事宜。

接待员：好的，我这就通知相关负责人来和您接洽。请稍等。

拼音

jiēdàiyuán：nínhǎo，huānyíng guānglín！qǐngwèn nín guìxìng？

kèhù：nínhǎo，wǒ xìng lǐ。

jiēdàiyuán：lǐ xiānsheng nínhǎo，huānyíng lái dào wǒmen gōngsī。qǐng zhèbiān zuò，qǐng yòng chá。

kèhù：xièxie。

jiēdàiyuán：qǐngwèn nín jīntiān yǒu shénme shì ma？

kèhù：wǒ xiǎng hé guì gōngsī qiàotán yīxià hézuò shìyí。

jiēdàiyuán：hǎode，wǒ jiù zhèi tōngzhī xiāngguān fùzé rén lái hé nín jiēqià。qǐng shāoděng。

English

Receptionist: Hello, welcome! What is your surname, please?

Client: Hello, my surname is Li.

Receptionist: Mr. Li, welcome to our company. Please have a seat and some tea.

Client: Thank you.

Receptionist: May I ask what you are here for today?

Client: I would like to discuss a potential cooperation with your company.

Receptionist: Certainly, I'll notify the relevant person in charge to meet you. Please wait a moment.

Common Phrases

您好，欢迎光临！

nín hǎo, huānyíng guānglín!

Hello, welcome!

请问您贵姓？

qǐngwèn nín guìxìng？

What is your surname, please?

请这边坐，请用茶。

qǐng zhèbiān zuò, qǐng yòng chá.

Please have a seat and some tea.

Cultural Background

中文

在中国的商业场合，接待礼仪非常重要，体现了对客人的尊重。通常会提供茶水等饮品。

正式场合应使用规范的礼仪用语，避免口语化表达。

非正式场合可以适当放松，但仍需保持基本的礼貌。

拼音

zài zhōngguó de shāngyè chǎnghé, jiēdài lǐyí fēicháng zhòngyào, tǐxiàn le duì kèrén de zūnjìng。tōngcháng huì tígōng chá shuǐ děng yǐnpǐn。

zhèngshì chǎnghé yīng shǐyòng guīfàn de lǐyí yòngyǔ, bìmiǎn kǒuyǔ huà biǎodá。

fēi zhèngshì chǎnghé kěyǐ shìdàng fàngsōng, dàn réng xū bǎochí jīběn de lǐmào。

English

In Chinese business settings, reception etiquette is crucial and demonstrates respect for guests. Offering tea and other beverages is customary.

Formal occasions require the use of proper etiquette language and avoid colloquial expressions.

Informal settings can be more relaxed, but basic politeness should still be maintained.

Advanced Expressions

中文

您好，请问您预约了吗？

非常荣幸能为您服务。

请允许我为您介绍一下我们的公司。

拼音

nín hǎo, qǐngwèn nín yùyuē le ma？

fēicháng róngxìng néng wèi nín fúwù。

qǐng yǔnxǔ wǒ wèi nín jièshào yīxià wǒmen de gōngsī。

English

Hello, do you have an appointment?

It's my pleasure to serve you.

Please allow me to introduce our company to you.

Cultural Taboos

中文

避免谈论敏感话题，如政治、宗教等。

拼音

bìmiǎn tánlùn mǐngǎn huàtí, rú zhèngzhì, zōngjiào děng。

English

Avoid discussing sensitive topics such as politics and religion.

Key Points

中文

根据客人的身份和场合选择合适的礼仪用语。注意观察客人的表情和行为，适时调整自己的态度和语言。

拼音

gēnjù kèrén de shēnfèn hé chǎnghé xuǎnzé héshì de lǐyí yòngyǔ。zhùyì guānchá kèrén de biǎoqíng hé xíngwéi, shìshí tiáozhěng zìjǐ de tàidu hé yǔyán。

English

Choose the appropriate etiquette language based on the guest's identity and occasion. Pay attention to the guest's expressions and behavior and adjust your attitude and language in a timely manner.

Practice Tips

中文

反复练习常用的接待礼仪用语，做到脱口而出。

可以找朋友或家人模拟练习接待场景，提高实际应用能力。

多关注一些商务礼仪方面的书籍或视频，学习更专业的知识。

拼音

fǎnfù liànxí chángyòng de jiēdài lǐyí yòngyǔ, zuò dào tuōkǒu ér chū。

kěyǐ zhǎo péngyou huò jiārén mòní liànxí jiēdài chǎngjǐng, tígāo shíjì yìngyòng nénglì。

duō guānzhù yīxiē shāngwù lǐyí fāngmiàn de shūjí huò shìpín, xuéxí gèng zhuānyè de zhīshì。

English

Practice commonly used reception etiquette phrases repeatedly until you can say them fluently.

You can practice reception scenarios with friends or family to improve practical application skills.

Pay more attention to books or videos on business etiquette to learn more professional knowledge.