Dialogue
系统故障
System Malfunction
Xìtǒng gùzhàng
Dialogue 1
顾客
您好，我点的外卖怎么还没送到？
Nínhǎo, wǒ diǎn de wàimài zěnme hái méi sòng dào？
Hello, why hasn't my takeout arrived yet?
客服
您好，非常抱歉，由于系统故障，您的订单派送出现了延迟。
Nínhǎo, fēicháng bàoqiàn, yóuyú xìtǒng gùzhàng, nín de dìngdān pàisòng chūxiàn le yánchí.
Hello, we're very sorry, but due to a system malfunction, there's a delay in delivering your order.
顾客
系统故障？多久能送到？
Xìtǒng gùzhàng？Duōjiǔ néng sòng dào？
A system malfunction? How long will it take?
客服
我们正在全力抢修，预计还需要15分钟左右，请您稍等。
Wǒmen zhèngzài quánlì qiǎngxiū, yùjì hái xūyào 15 fēnzhōng zuǒyòu, qǐng nín shāoděng.
We are working hard to fix it. It's estimated to take another 15 minutes or so. Please wait a moment.
顾客
15分钟？我的饭菜都凉了！
15 fēnzhōng？Wǒ de fàncài dōu liáng le!
15 minutes? My food will be cold!
客服
实在抱歉，为了补偿您的损失，我们将为您免除此次订单的费用。
Shízài bàoqiàn, wèile bǔcháng nín de sǔnshī, wǒmen jiāng wèi nín miǎnchú cǐcì dìngdān de fèiyòng.
We are truly sorry. To compensate for your inconvenience, we will waive the fee for this order.
顾客
那好吧。
Nà hǎoba.
Okay, thanks.
Dialogue 2
快递员
您好，您的外卖到了，请签收。
Nínhǎo, nín de wàimài dàole, qǐng qiānshōu.
Hello, your takeout is here, please sign for it.
顾客
等等，我还没收到短信提示呢，是不是系统出问题了？
Děngdeng, wǒ hái méi shōudào duǎnxìn tǐshì ne, shì bùshì xìtǒng chū wèntí le？
Wait, I haven't received an SMS notification yet. Is there a problem with the system?
快递员
不好意思，最近系统有点故障，派送信息可能会有延迟，但您的订单确实已经到了。
Bù hǎoyìsi, zuìjìn xìtǒng yǒudiǎn gùzhàng, pàisòng xìnxī kěnéng huì yǒu yánchí, dàn nín de dìngdān quèshí yǐjīng dàole.
Sorry, the system has been a bit faulty lately. The delivery information may be delayed, but your order has indeed arrived.
顾客
那好吧，麻烦您了。
Nà hǎoba, máfan nín le.
Okay, thank you.
快递员
不客气，祝您用餐愉快！
Bù kèqì, zhù nín yòngcān yúkuài!
You're welcome, enjoy your meal!