网购维权

消费者

您好，我最近在您的平台上购买了一件商品，收到后发现与描述不符，请问该如何维权？

nin hao，wo zuijin zai nin de pingtai shang goumai le yijian shangpin，shou dao hou faxian yu miaoshu bu fu，qing wen gai ruhe weiquan？

Hello, I recently purchased an item on your platform, but upon receiving it, I found that it didn't match the description. How can I seek redress?

商家

您好，请您提供订单号和相关证据，我们会尽快处理。

nin hao，qing nin tigong dingdan hao he xiangguan zhengju，women hui jin kuai chuli。

Hello, please provide your order number and relevant evidence, and we will process it as soon as possible.

消费者

好的，订单号是…，我已经拍摄了商品图片和视频，可以证明商品质量问题。

hao de，dingdan hao shi…，wo yijing paizhao le shangpin tupian he shipin，keyi zhengming shangpin zhiliang wenti。

Okay, the order number is…, and I have taken photos and videos of the product to prove the quality issue.

商家

请您将证据发送到我们的邮箱…，我们会安排专员与您联系。

qing nin jiang zhengju fasong dao women de youxiang…，women hui anpai zhuan yuan yu nin lianxi。

Please send the evidence to our email address…, and we will arrange for a specialist to contact you.

消费者

好的，我已发送，谢谢。

hao de，wo yi fasong，xiexie。

Okay, I have sent it, thank you.