订单修改 Order Modification
Dialogues
Dialogues 1
中文
你好，我想修改一下我的订单，我预订的是8月15日至18日入住丽江古城附近的客栈，现在想提前一天入住，可以吗？
好的，请您提供您的订单号和姓名。
我的订单号是123456，姓名是张三。
好的，张先生，我帮您查询一下。…好的，您的订单可以修改，提前一天入住没有问题，房价不变。请问还有什么需要我帮助的吗？
暂时没有了，谢谢！
拼音
English
Hello, I'd like to modify my order. I booked a guesthouse near Lijiang Old Town from August 15th to 18th, and now I want to check in a day earlier. Is that possible?
Okay, please provide your order number and name.
My order number is 123456, and my name is Zhang San.
Okay, Mr. Zhang, let me check for you. ... Okay, your order can be modified, checking in a day earlier is no problem, and the price remains the same. Is there anything else I can help you with?
No, thank you!
Dialogues 2
中文
您好，我订了一间双人房，但现在需要改成大床房，可以吗？
您好，请问您的订单号和姓名？
我的订单号是789012，姓名是李明。
好的，李先生，请稍等，我帮您查一下…对不起，您所预订的日期，大床房已经客满了，实在抱歉。
这样啊，那能否帮我改成其他日期呢？
拼音
English
Hello, I booked a double room, but now I need to change it to a king-size bed room. Is that possible?
Hello, may I have your order number and name?
My order number is 789012, and my name is Li Ming.
Okay, Mr. Li, please wait a moment, let me check for you… I'm sorry, the king-size bed rooms are fully booked on your reserved dates. We sincerely apologize.
In that case, can you help me change to another date?
Common Phrases
订单修改
Order modification
Cultural Background
中文
在中国的酒店或民宿预订中，修改订单是很常见的现象，通常可以通过电话、在线平台等方式进行。服务人员通常会尽力满足客人的需求。
正式场合下，应使用礼貌的语言，例如“您好”、“请问”等；非正式场合下，可以适当放松语言，但也要注意礼貌。
拼音
English
In China, modifying hotel or guesthouse bookings is a common occurrence, usually done via phone or online platforms. Staff typically strive to accommodate guests' needs.
In formal settings, polite language should be used, such as "Hello" or "Please"; in informal settings, language can be more relaxed, but politeness is still important.
Advanced Expressions
中文
能否请您帮我核实一下订单信息？
十分抱歉给您带来了不便，我们会尽力协助您解决问题。
感谢您的理解与配合。
拼音
English
Could you please verify my order information? We sincerely apologize for any inconvenience caused, and we will do our best to assist you in resolving the issue. Thank you for your understanding and cooperation.
Cultural Taboos
中文
避免使用粗鲁或不尊重的语言，要注意说话的语气和态度。要尊重对方的意见，即使无法满足其要求，也要礼貌地解释原因。
拼音
bìmiǎn shǐyòng cūlǔ huò bù zūnjìng de yǔyán, yào zhùyì shuōhuà de yǔqì hé tàidu。 yào zūnjìng duìfāng de yìjiàn, jíshǐ wúfǎ mǎnzú qí yāoqiú, yě yào lǐmào de jiěshì yuányīn。
English
Avoid using rude or disrespectful language; pay attention to tone and attitude. Respect the other party's opinion, and even if you cannot meet their request, politely explain the reason.Key Points
中文
在修改订单时，需要提供订单号、姓名等信息。修改订单成功后，系统会发送确认信息。酒店或民宿的政策可能会有所不同，需要事先了解清楚。
拼音
English
When modifying an order, you need to provide information such as the order number and name. After successful modification, the system will send a confirmation message. The policies of hotels or guesthouses may vary; you need to understand them in advance.Practice Tips
中文
多练习不同情境下的对话，例如预订失败、房价变化等。
注意观察对方的表情和语气，并作出相应的回应。
可以尝试用不同的词汇和句型来表达同一个意思。
拼音
English
Practice dialogues in different scenarios, such as booking failures and price changes. Pay attention to the other party's expression and tone and respond accordingly. Try using different words and sentence structures to express the same meaning.