退换申请

顾客

您好，我点的菜里有一份菜品坏了，我想申请退换。

Hǎo, wǒ diǎn de cài lǐ yǒu yī fèn cài pǐn huài le, wǒ xiǎng shēnqǐng tuì huàn.

Hello, one of the dishes I ordered was spoiled, and I would like to request a refund or replacement.

商家

您好，很抱歉听到您的菜品出现问题。请问您方便提供一些照片或者视频吗？

Hǎo, hěn bàoqiàn tīng dào nín de cài pǐn chūxiàn wèntí. Qǐngwèn nín fāngbiàn tígōng yīxiē zhàopiàn huò zhì shìpín ma?

Hello, we're sorry to hear about the problem with your dish. Could you please provide some photos or videos?

顾客

好的，我已经拍好了照片（展示照片）。

Hǎo de, wǒ yǐjīng pāi hǎo le zhàopiàn (zhǎnshì zhàopiàn).

Sure, I've already taken photos (shows photos).

商家

好的，我看到了，确实是菜品问题。请问您是想退款还是重新送一份？

Hǎo de, wǒ kàn dào le, quèshí shì cài pǐn wèntí. Qǐngwèn nín shì xiǎng tuìkuǎn háishì chóngxīn sòng yī fèn?

Okay, I see. It's indeed a problem with the dish. Would you like a refund or a replacement?

顾客

重新送一份吧，谢谢。

Chóngxīn sòng yī fèn ba, xièxie.

A replacement, please. Thank you.

商家

好的，我们马上安排重新制作并配送，请您稍等。

Hǎo de, wǒmen mǎshàng ānpái chóngxīn zhìzuò bìng pèisòng, qǐng nín shāoděng.

Okay, we'll prepare a new one and deliver it immediately. Please wait a moment.