卫生评价 Hygiene Evaluation Wèishēng píngjià

Dialogues

Dialogues 1

中文

顾客：你好，我点的外卖到了，但是包装盒有点脏，请问怎么办？
商家：您好，非常抱歉！请您提供照片或视频，我们会尽快处理并给您一个满意的答复。您方便稍等一下吗？
顾客：好的，我拍了照片，现在发给您。
商家：谢谢您的配合！我们已经收到照片了，我们会立即联系配送员进行处理，并给您退款或重新送餐。
顾客：好的，谢谢！

拼音

Gùkè: Nínhǎo, wǒ diǎn de wàimài dàole, dàn shì bāozhuāng hé yǒudiǎn zāng, qǐngwèn zěnme bàn？
Shāngjiā: Nínhǎo, fēicháng bàoqiàn! Qǐng nín tígōng zhàopiàn huò shìpín, wǒmen huì jìnkuài chǔlǐ bìng gěi nín yīgè mǎnyì de dáfù. Nín fāngbiàn shāo děng yīxià ma？
Gùkè: Hǎode, wǒ pāi le zhàopiàn, xiànzài fā gěi nín.
Shāngjiā: Xièxie nín de pèihé! Wǒmen yǐjīng shōudào zhàopiàn le, wǒmen huì lìjí liánxì pèisòngyuán jìnxíng chǔlǐ, bìng gěi nín tuǐkuǎn huò chóngxīn sòngcān.
Gùkè: Hǎode, xièxie!

English

Customer: Hello, my takeout arrived, but the packaging box is a little dirty. What should I do?
Restaurant: Hello, we are very sorry! Please provide a photo or video, and we will handle it as soon as possible and give you a satisfactory answer. Would you mind waiting a moment?
Customer: Okay, I've taken a picture and I'm sending it to you now.
Restaurant: Thank you for your cooperation! We have received the photo and will immediately contact the delivery person to handle it and give you a refund or redelivery.
Customer: Okay, thank you!

Dialogues 2

中文

English

undefined

Common Phrases

外卖包装卫生

wàimài bāozhuāng wèishēng

Takeout packaging hygiene

Cultural Background

中文

中国消费者越来越注重食品安全和卫生，对餐饮服务商的卫生要求也越来越高。

外卖平台通常设有投诉渠道，方便顾客反映问题。

拼音

Zhōngguó xiāofèizhě yuè lái yuè zhòngshì shípǐn ānquán hé wèishēng, duì cānyǐn fúwù shāng de wèishēng yāoqiú yě yuè lái yuè gāo。

Wàimài píngtái tōngcháng shè yǒu túsuǒ qúdào, fāngbiàn gùkè fǎnyìng wèntí。

English

Chinese consumers are paying more and more attention to food safety and hygiene, and the hygiene requirements for catering service providers are also getting higher and higher.

Takeout platforms usually have complaint channels to facilitate customers in reporting problems.

Advanced Expressions

中文

这份外卖的卫生状况令人担忧。

希望商家能加强食品安全管理，保障消费者权益。

拼音

Zhè fèn wàimài de wèishēng zhuàngkuàng lìng rén dānyōu。

Xīwàng shāngjiā néng jiāqiáng shípǐn ānquán guǎnlǐ, bǎozhàng xiāofèizhě quányì。

English

The hygienic condition of this takeout is worrying.

We hope that the restaurant can strengthen its food safety management and protect consumer rights.

Cultural Taboos

中文

不要使用过激的语言评价商家，要理性客观地表达不满。

拼音

Bùyào shǐyòng guòjī de yǔyán píngjià shāngjiā, yào lǐxìng kèguān de biǎodá bù mǎn。

English

Avoid using overly aggressive language to evaluate the restaurant, express your dissatisfaction rationally and objectively.

Key Points

中文

注意评价的语气和措辞，避免使用过激或侮辱性的语言。

拼音

Zhùyì píngjià de yǔqì hé cuòcí, bìmiǎn shǐyòng guòjī huò wǔrǔ xìng de yǔyán。

English

Pay attention to the tone and wording of your evaluation, avoid using excessive or insulting language.

Practice Tips

中文

多练习不同场景下的表达方式。

尝试用不同语气表达相同的评价。

模拟与商家进行对话，练习沟通技巧。

拼音

Duō liànxí bùtóng chǎngjǐng xià de biǎodá fāngshì。

Shìyàng yòng bùtóng yǔqì biǎodá xiāngtóng de píngjià。

Mófǎng yǔ shāngjiā jìnxíng duìhuà, liànxí gōutōng jìqiǎo。

English

Practice expressing in different scenarios.

Try expressing the same evaluation in different tones.

Simulate a dialogue with the restaurant to practice communication skills.