处理投诉 Handling Complaints chǔlǐ tóusù

Dialogues

Dialogues 1

中文

服务员：您好，请问有什么可以帮您？
顾客：我点的菜里有一道菜做的不太好，有点咸。
服务员：非常抱歉，请问是哪道菜呢？
顾客：是宫保鸡丁。
服务员：好的，我马上跟厨房沟通一下，为您重新做一道。请您稍等。
顾客：谢谢。
服务员：不用客气，希望您用餐愉快！

拼音

fúwuyuan: hǎo, qǐngwèn yǒu shénme kěyǐ bāng nín?
guìkè: wǒ diǎn de cài lǐ yǒu yī dào cài zuò de bù tài hǎo, yǒudiǎn xián.
fúwuyuan: fēicháng bàoqiàn, qǐngwèn shì nǎ dào cài ne?
guìkè: shì gōngbǎo jīdīng.
fúwuyuan: hǎo de, wǒ mǎshàng gēn chūfáng gōutōng yīxià, wèi nín chóngxīn zuò yī dào. qǐng nín shāoděng.
guìkè: xièxie.
fúwuyuan: bù yòng kèqì, xīwàng nín yòngcān yúkuài!

English

Waiter: Hello, may I help you?
Customer: One of the dishes I ordered wasn't very good; it was a bit too salty.
Waiter: I'm very sorry, which dish was it?
Customer: The Kung Pao Chicken.
Waiter: Okay, I'll immediately inform the kitchen and have them prepare a new one for you. Please wait a moment.
Customer: Thank you.
Waiter: You're welcome. Enjoy your meal!

Common Phrases

菜做得不好

cài zuò de bù hǎo

The dish wasn't well-prepared

Cultural Background

中文

在中国的餐馆，如果对菜品不满意，可以直接跟服务员反映。一般来说，服务员会很乐意帮你解决问题。

拼音

zài zhōngguó de cānguǎn, rúguǒ duì càipǐn bù mǎnyì, kěyǐ zhíjiē gēn fúwùyuán fǎnyìng. yībān lái shuō, fúwùyuán huì hěn lèyì bāng nín jiějué wèntí。

English

In Chinese restaurants, if you're dissatisfied with a dish, you can directly tell the waiter. Generally, they are happy to help resolve the issue.

Advanced Expressions

中文

“菜品质量与预期不符，希望能够得到妥善处理”

拼音

cài pǐn zhìliàng yǔ yùqī bù fú, xīwàng nénggòu dédào tuǒshàn chǔlǐ

English

“The quality of the dish did not meet expectations, and I hope to get a proper resolution.”

Cultural Taboos

中文

不要大声喧哗或辱骂服务员，保持冷静和礼貌。

拼音

bú yào dàshēng xuānhuá huò rǔmà fúwùyuán, bǎochí lěngjìng hé lǐmào

English

Don't shout or insult the waiter; remain calm and polite.

Key Points

中文

处理投诉时，要语气平和，表达清楚问题所在，并提出合理的解决方案。

拼音

chǔlǐ tóusù shí, yào yǔqì pínghé, biǎodá qīngchu wèntí suǒzài, bìng tíchū hélǐ de jiějué fāng'àn

English

When handling a complaint, maintain a calm tone, clearly state the problem, and suggest a reasonable solution.

Practice Tips

中文

可以多练习不同类型的投诉场景，例如：菜品分量不足，菜品温度过低，上菜速度太慢等。

拼音

kěyǐ duō liànxí bùtóng lèixíng de tóusù chǎngjǐng, lìrú: càipǐn fènliàng bù zú, càipǐn wēndù guòdī, shàngcài sùdù tài màn děng。

English

Practice different types of complaint scenarios, such as: insufficient portion sizes, food temperature too low, slow service speed, etc..