安全保障 Safety Guarantee
Dialogues
Dialogues 1
中文
顾客：您好，我的外卖到了吗？
快递员：您好，请稍等，我帮您查一下。……您的外卖已经到了，请您签收。
顾客：好的，谢谢。请问一下，如果外卖出现问题，例如变质或者损坏，可以如何处理呢？
快递员：您可以联系商家或者平台客服，我们会根据情况进行处理，例如退款或者重新配送。
顾客：明白了，谢谢您的解答。
快递员：不客气，祝您用餐愉快！
拼音
English
Customer: Hello, has my takeout arrived?
Delivery person: Hello, please wait a moment, let me check for you. …Your takeout has arrived, please sign for it.
Customer: Okay, thank you. If there's a problem with the takeout, like spoilage or damage, how can I handle it?
Delivery person: You can contact the restaurant or the platform's customer service. We'll handle it case-by-case, such as a refund or redelivery.
Customer: I understand, thank you for your explanation.
Delivery person: You're welcome, enjoy your meal!
Common Phrases
安全保障
Safety guarantee
Cultural Background
中文
外卖平台的食品安全保障体系日趋完善，消费者权益得到越来越多的重视。
拼音
English
Food safety assurance systems for takeout platforms are becoming increasingly sophisticated, and consumer rights are receiving more and more attention.
Advanced Expressions
中文
确保食品安全
完善保障机制
提升服务水平
消费者权益保护
拼音
English
Ensure food safety
Improve the security mechanism
Enhance service level
Consumer rights protection
Cultural Taboos
中文
避免使用带有歧视性或侮辱性的语言，尊重快递员和顾客的权益。
拼音
bìmiǎn shǐyòng dài yǒu qíshì xìng huò wǔrǔ xìng de yǔyán, zūnjìng kuàidìyuán hé gùkè de quán yì。
English
Avoid using discriminatory or insulting language, respect the rights of delivery staff and customers.Key Points
中文
适用于外卖快递行业，重点强调食品安全和消费者权益保护。
拼音
English
Applies to the takeout delivery industry, emphasizing food safety and consumer rights protection.Practice Tips
中文
反复练习对话，熟悉常用表达。
尝试在不同语境下使用对话，例如遇到外卖损坏或延误等情况。
注意语气和语调，使表达更自然流畅。
拼音
English
Practice the dialogue repeatedly to familiarize yourself with common expressions.
Try using the dialogue in different contexts, such as when encountering damaged or delayed takeout.
Pay attention to tone and intonation to make the expression more natural and fluent.