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顾客

您好，我刚才点的外卖送达时，菜品有损坏，请问怎么处理？

hǎo, wǒ gāngcái diǎn de wàimài sòngdá shí, càipǐn yǒu sǔnhuài, qǐngwèn zěnme chǔlǐ？

Hello, the food I ordered was damaged when it arrived. What should I do?

客服

您好，非常抱歉！请问您是哪家餐厅的什么菜品损坏？方便提供订单号或照片吗？

hǎo, fēicháng bàoqiàn! qǐngwèn nín shì nǎ jiā cāntīng de shénme càipǐn sǔnhuài？fāngbiàn tígōng dìngdānhào huò zhàopiàn ma？

Hello, we are very sorry! Which restaurant and which dish was damaged? Could you provide the order number or a photo?

顾客

我是从‘老张家’订的宫保鸡丁，订单号是123456。菜品盒子压扁了，鸡丁都洒出来了。（提供照片）

wǒ shì cóng ‘lǎozhāng jiā’ dìng de gōngbǎo jīdīng, dìngdānhào shì 123456. càipǐn hézi yāpiān le, jīdīng dōu sǎ chūlái le. (tígōng zhàopiàn)

I ordered Kung Pao Chicken from ‘Lao Zhang’s’, order number 123456. The box was crushed and the chicken spilled out. (Provides photo)

客服

好的，我已经看到照片了。我们会尽快联系餐厅处理，您可以选择退款或重新送餐。您希望怎样处理呢？

hǎo de, wǒ yǐjīng kàndào zhàopiàn le. wǒmen huì jinkuài liánxì cāntīng chǔlǐ, nín kěyǐ xuǎnzé tuǐkuǎn huò chóngxīn sòngcān. nín xīwàng zěn yàng chǔlǐ ne？

Okay, I've seen the photo. We'll contact the restaurant immediately to resolve this. You can choose a refund or a redelivery. Which would you prefer?

顾客

那就退款吧，麻烦尽快处理。

nà jiù tuǐkuǎn ba, máfan jinkuài chǔlǐ.

I'll take a refund, please process it as soon as possible.

客服

好的，我们会在1-3个工作日内将款项退回到您的账户，请您留意。

hǎo de, wǒmen huì zài 1-3 gè gōngzuòrì nèi jiāng kuǎnxiàng tuì huí dào nín de zhànghù, qǐng nín liúyì.

Okay, we will refund the amount to your account within 1-3 business days. Please keep an eye out for it.

顾客

您好，我刚才点的外卖送达时，菜品有损坏，请问怎么处理？

客服

您好，非常抱歉！请问您是哪家餐厅的什么菜品损坏？方便提供订单号或照片吗？

顾客

我是从‘老张家’订的宫保鸡丁，订单号是123456。菜品盒子压扁了，鸡丁都洒出来了。（提供照片）

客服

好的，我已经看到照片了。我们会尽快联系餐厅处理，您可以选择退款或重新送餐。您希望怎样处理呢？

顾客

那就退款吧，麻烦尽快处理。

客服

好的，我们会在1-3个工作日内将款项退回到您的账户，请您留意。