设备故障 Equipment Malfunction
Dialogues
Dialogues 1
中文
房客：您好，空调坏了，房间里太热了。
服务员：对不起，先生/女士，请问您的房间号是多少？
房客：我是302房间。
服务员：好的，我马上派人去修理。请您稍等。
房客：好的，谢谢。
房客：请问，热水器好像出问题了，没有热水。
服务员：非常抱歉，请问是哪个房间？
房客：501房间。
服务员：好的，我们会尽快安排人员去维修。您看现在方便用一下楼层的公共热水吗？
房客：好的，谢谢。
拼音
English
Guest: Hello, the air conditioner is broken, and the room is too hot.
Staff: I'm sorry, sir/madam, what is your room number?
Guest: I'm in room 302.
Staff: Okay, I'll send someone to fix it right away. Please wait a moment.
Guest: Okay, thank you.
Guest: Excuse me, the water heater seems to be having a problem, there's no hot water.
Staff: We are very sorry, which room are you in?
Guest: Room 501.
Staff: Okay, we will arrange for someone to repair it as soon as possible. Would you mind using the public hot water on the floor for now?
Guest: Okay, thank you.
Common Phrases
空调坏了
The air conditioner is broken.
热水器坏了
The water heater is broken.
请尽快修理
Please repair it as soon as possible.
Cultural Background
中文
在中国，酒店和民宿通常会提供24小时的服务热线，方便客人随时联系解决问题。
遇到设备故障，直接联系酒店或民宿的工作人员是常见的做法。
中国客人通常比较直接地表达自己的需求和不满。
拼音
English
In China, hotels and guesthouses typically provide a 24-hour service hotline for guests to contact them at any time to solve problems.
If there is an equipment malfunction, contacting the hotel or guesthouse staff directly is common practice.
Chinese guests usually express their needs and complaints more directly.
Advanced Expressions
中文
“请问能否安排技师尽快前来维修？”
“我希望贵方能够妥善处理此事，并给予一定的补偿。”
拼音
English
“Could you please arrange for a technician to come and repair it as soon as possible?”
“I hope you will handle this matter properly and give me some compensation.”
Cultural Taboos
中文
在表达不满时，尽量避免使用过激的语言或语气。
拼音
zài biǎodá bùmǎn shí, jǐnliàng bìmiǎn shǐyòng guòjī de yǔyán huò yǔqì.
English
When expressing dissatisfaction, try to avoid using aggressive language or tone.Key Points
中文
在酒店或民宿遇到设备故障，首先要保持冷静，礼貌地告知工作人员，并提供准确的房间号等信息。
拼音
English
If you encounter equipment malfunction in a hotel or guesthouse, first stay calm, politely inform the staff, and provide accurate information such as room number.Practice Tips
中文
模拟不同类型的设备故障，如空调、热水器、电视等，并练习用不同的语气和表达方式进行沟通。
与朋友或家人一起进行角色扮演，模拟解决设备故障的场景。
注意观察酒店或民宿的工作人员是如何处理类似问题的，学习他们的沟通技巧。
拼音
English
Simulate different types of equipment malfunctions, such as air conditioners, water heaters, televisions, etc., and practice communicating using different tones and expressions.
Role-play with friends or family members to simulate scenarios for resolving equipment malfunctions.
Pay attention to how the staff of hotels or guesthouses handle similar problems and learn their communication skills.