访客管理 Guest Management
Dialogues
Dialogues 1
中文
房东：您好，欢迎来到我的民宿！请问有什么可以帮您的？
客人：您好！非常感谢。请问民宿的Wi-Fi密码是多少？
房东：密码是：12345678。您可以随时使用。
客人：好的，谢谢！对了，附近有什么推荐的餐馆吗？
房东：附近有一家川菜馆，味道很不错，如果您喜欢辣的话，可以去试试。还有一家面馆，价钱比较实惠。
客人：谢谢您的推荐！
房东：不客气！如果您还有什么问题，随时可以问我。
拼音
English
Host: Hello, welcome to my guesthouse! Is there anything I can help you with?
Guest: Hello! Thank you very much. What's the Wi-Fi password?
Host: The password is: 12345678. You can use it anytime.
Guest: Okay, thank you! By the way, are there any recommended restaurants nearby?
Host: There's a Sichuan restaurant nearby, it's quite delicious if you like spicy food. There's also a noodle shop which is relatively cheap.
Guest: Thank you for the recommendation!
Host: You're welcome! Feel free to ask if you have any other questions.
Dialogues 2
中文
客人：请问附近有什么景点可以推荐？
房东：这附近有一个古镇，景色很美，可以去看看。
客人：古镇？听起来不错。怎么去呢？
房东：您可以步行过去，大概需要20分钟。也可以坐公交车，很方便的。
客人：好的，谢谢！
房东：不客气，希望您玩的愉快！
拼音
English
Guest: Are there any attractions nearby you can recommend?
Host: There is an ancient town nearby with beautiful scenery, you can go and see it.
Guest: Ancient town? Sounds good. How do I get there?
Host: You can walk there, it takes about 20 minutes. You can also take the bus, it's very convenient.
Guest: Okay, thank you!
Host: You're welcome, hope you have a pleasant stay!
Common Phrases
欢迎入住我的民宿
Welcome to my guesthouse
请问有什么可以帮您的？
Is there anything I can help you with?
附近有什么推荐的餐馆吗？
Are there any recommended restaurants nearby?
Cultural Background
中文
中国民宿通常提供免费Wi-Fi
房东会热情地为客人提供旅游建议
在非正式场合，房东和客人之间可以比较随意地交流
拼音
English
Chinese guesthouses usually provide free Wi-Fi.
Hosts are usually very enthusiastic in providing travel tips to their guests.
In informal settings, the communication between the host and the guest can be quite casual.
Advanced Expressions
中文
请问您对我们的服务有什么建议吗？
非常荣幸能为您服务，请问还有什么需要帮助的？
希望您在入住期间有任何需求都可以随时与我们联系。
拼音
English
Do you have any suggestions on our service? It is our honor to serve you, is there anything else we can help you with? We hope you will contact us if you have any needs during your stay.
Cultural Taboos
中文
不要随便进入客人的房间，未经允许不要翻动客人的物品。尊重客人的隐私。
拼音
búyào suíbiàn jìnrù kèrén de fángjiān, wèi jīng yǔnxǔ bù yào fāndòng kèrén de wùpǐn。zūnjìng kèrén de yǐnsī。
English
Do not enter guests' rooms without permission and do not touch their belongings. Respect the privacy of the guests.Key Points
中文
在处理客人的问题时，要保持耐心和礼貌，尽量满足客人的需求。注意语言的表达方式，避免使用带有歧义或不尊重的词语。
拼音
English
When dealing with guest issues, be patient and polite, and try to meet the guest's needs. Pay attention to your language and avoid using ambiguous or disrespectful words.Practice Tips
中文
多练习用不同的方式表达相同的意思，例如：用更委婉的语气表达拒绝。
与朋友模拟对话，提高语言表达的流利度和准确性。
在实际场景中，学习观察和模仿优秀服务人员的言行举止。
拼音
English
Practice expressing the same meaning in different ways, for example, using a more tactful way to express refusal. Simulate conversations with friends to improve the fluency and accuracy of your language expression. In real-world scenarios, learn to observe and imitate the words and actions of excellent service staff.