Dialogue
处理账单
Handling Bills
chǔlǐ zhàngdān
Dialogue 1
服务员
您好，请问有什么可以帮您？
nin hao，qing wen you shenme ke yi bang nin？
Hello, is there anything I can help you with?
顾客
你好，我想看看我的账单。
ni hao，wo xiang kan kan wo de zhangdan。
Hello, I'd like to see my bill.
服务员
好的，请稍等。[服务员去拿账单]
hao de，qing shao deng。[fuwuyuan qu na zhangdan]
Sure, please wait a moment. [Waiter goes to get the bill]
服务员
您的账单总共是150元。
nin de zhangdan zong gong shi 150 yuan。
Your total bill is 150 yuan.
顾客
好的，请问可以刷卡吗？
hao de，qing wen ke yi shuaka ma？
Okay, can I pay by card?
服务员
可以，请您稍等。[服务员刷卡]
ke yi，qing nin shao deng。[fuwuyuan shuaka]
Yes, please wait a moment. [Waiter swipes the card]
服务员
交易成功，谢谢惠顾！
jiaoyi chenggong，xiexie huigu！
Transaction successful, thank you for your patronage!
顾客
谢谢！
xiexie！
Thank you!
Dialogue 2
顾客
这道菜没做好，我要投诉。
zhe dao cai mei zuo hao，wo yao tousu。
This dish isn't cooked well, I want to complain.
服务员
对不起，先生/女士，请问是什么问题？
dui bu qi，xiansheng/nvshi，qing wen shi shenme wenti？
I'm sorry, sir/madam, what's the problem?
顾客
菜太咸了，而且服务态度也不好。
cai tai xian le，erqie fuwu taidu ye bu hao。
The dish is too salty, and the service attitude is also bad.
服务员
非常抱歉，我们马上为您重新做一道菜，并且向您道歉。
feichang baoqian，women mashang wei nin chongxin zuo yi dao cai，bingqie xiang nin daoqian。
I'm very sorry, we'll immediately make you a new dish and apologize to you.
顾客
那好吧，希望下次不会再发生这样的事情。
na hao ba，xiwang xia ci bu hui zai fashi zheyang de shiqing。
Okay, I hope this won't happen again next time.